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Tugtql
Contributor I
Dec 13, 2020 1:05 PM UTC

YouTube Music Message "Playback paused because your account is being used in another location."

Hi,

I receive above message for some songs / artists but not all.

Same content from Spotify service is OK.

I’ve shutdown other devices with no joy.

Help?

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13 replies

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Rowena B.
Rowena B.
Retired Sonos Staff
Feb 20, 2021 9:36 PM UTC

Hi @krimson,  

Thanks for reaching out to the Sonos community and letting us know about your concern. Let me help you with this.

If you only use your YouTube music account on your Sonos system, I suggest the following steps for you to perform.

  • Remove YouTube music service in the Sonos app.
  • Logout from your YouTube account on all your devices.
  • Secure your Google Account and change your password. 
  • Reboot your mobile device.
  • Open the Sonos app, add YouTube music service.

 

If the issue is not resolved, please contact our support team to remotely access your device and perform some tests on YouTube music service to isolate the issue. Let us know if you have any questions.

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egil
Lyricist III
Mar 1, 2021 5:52 PM UTC

I have the exact same issue, also with YT music. This is not an issue with the YT being used on multiple devices, the problem is with how Sonos integrated with YT.

I am absolutely certain that we are not playing on other devices when we get this error, it only happens with select artists. 

I am logged into YT music on multiple devices (e.g. my phone/iPad/web browser), and they are all able to play at the same time without the native apps complaining, so this seems very much like an Sonos integration issue with YT. And yes, this error is reported by the Sonos app when no other apps are in use and nobody else is streaming from the account.

 

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    dsmurth
    Lyricist I
    Mar 14, 2021 12:52 PM UTC

    I have the same problem it is album specific for me not related to artist. I can listen to this on YT but not on sonos so this is a sonos issue. Please sonos escalate this !!

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