Contributor I

Question

"Your system was not found on this network" after product adoption.

Forum|Forum|2 years ago
May 9, 2024
20 replies
2894 views

I got a new router, and read online that the easiest way to transfer my existing, working pair of play:1s was to factory reset them and create a new system on the new network. I did this, and the system cannot see the system. Additionally, at the end of adopting each speaker, the following message was displayed:

“Your Play:1 has been added but may not appear in the system tab. If so, unplug the power cord and plug it back in to finish setup from the System tab.”

Accordingly, I did as it suggested, and the system is not found. I’ve repeatedly factory reset and readopted the devices, to no avail: the system is never found. I’m not quite sure what else to try. This had taken hours and I have an unusable pair of speakers.

I’ve read elsewhere that factory resetting devices may not remove them from “my system,” whatever that is. How should I proceed?

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Ken_Griffiths

Okay, I attempted to add the speaker again via ethernet, got to the update portion again, the update failed with error code -1014 twice in a row, then the app said it had been added, as in the below photo, and still the app says the system not found on my wifi network.

Don’t forget to reset the Sonos App to first create the new Sonos system, aswell as factory resetting your speakers again to then add them to that ‘new’ system - you can’t use your old system as it can no longer be discovered by the App, because you will have destroyed it when you ‘reset’ your speakers first time around.

0

0x10211799107Author

Contributor I

There is no system in the app, the only option is to “Set up a new system.”

I opened the controller app on my mac, and it said that I needed to do an update before using the system, which suggests to me that there exists some system, which remains inaccessible as it’s gated behind an update. However, trying to update while using the mac controller app also fails, and generates an error code of 1101. I poked around and found the log files generated by the controller app, and it appears there’s a problem with upnp; here are the lines generated when running the controller update:

2024/05/11 23:16:51:412 Wizard(1): Wizard transitioning to State: STATE_ONLINEUPDATE_CHECK_FOR_UPDATES ID: 7 in Wizard: OnlineUpdateWizard 2024/05/11 23:17:51:523 updatemgr(1): CheckForUpdates() failed - upnp ret 800 2024/05/11 23:17:51:524 Wizard(1): Wizard transitioning to State: STATE_ONLINEUPDATE_ERROR ID: 3 in Wizard: OnlineUpdateWizard 2024/05/11 23:18:41:023 Wizard(1): Wizard transitioning to State: STATE_ONLINEUPDATE_ERROR_INFO ID: 4 in Wizard: OnlineUpdateWizard 2024/05/11 23:19:55:502 Wizard(1): Wizard transitioning to previous state: STATE_ONLINEUPDATE_ERROR ID: 3 in Wizard: OnlineUpdateWizard

Ken_Griffiths

I think you might be misreading my posts, you need to "reset" the mobile App to create a new Sonos system. You also cannot use the Desktop controller to setup a new system. Like I mentioned earlier, you have created a lot more work for yourself by factory resetting all your speakers.

Once the mobile App is reset via account settings, it will close and on reopening it will prompt you to create a new sonos system to which you can then add any “factory reset’’ speaker (with flashing green status LED).

If you still can’t resolve it, then it may perhaps be easier if you go onto contact Sonos Support and they can maybe walk you through the steps over the phone. Here is their link if you do decide you may want to go down that route….

https://support.sonos.com/s/contact

0

0x10211799107Author

Contributor I

So I can confirm that a speaker does show up in my mac controller software as part of my system (not in the iOS app though)

Still requiring update, mac app is generating a few different errors in the log

2024/05/11 23:44:18:457 SOWebsocket: ping error: The operation couldn’t be completed. (kNWErrorDomainPOSIX error 53 - Software caused connection abort) 2024/05/11 23:44:18:460 websocket error: Error Domain=kNWErrorDomainPOSIX Code=53 "Software caused connection abort" UserInfo={NSDescription=Software caused connection abort}, shouldClose: 1 2024/05/11 23:44:18:460 sc::muselib::LanConnection(1): player RINCON_949F3E86539E01400: error 2024/05/11 23:44:18:461 websocket error: Error Domain=kNWErrorDomainPOSIX Code=54 "Connection reset by peer" UserInfo={NSDescription=Connection reset by peer}, shouldClose: 1 2024/05/11 23:44:21:823 SCEntitlementsManager(1): getEntitlements error: 2024/05/11 23:45:00:800 Wizard(1): Wizard transitioning to previous state: STATE_ONLINEUPDATE_ERROR ID: 3 in Wizard: OnlineUpdateWizard 2024/05/11 23:45:02:325 Wizard(1): Wizard transitioning to State: STATE_ONLINEUPDATE_CHECK_FOR_UPDATES ID: 7 in Wizard: OnlineUpdateWizard 2024/05/11 23:46:02:446 updatemgr(1): CheckForUpdates() failed - upnp ret 800 2024/05/11 23:46:02:447 Wizard(1): Wizard transitioning to State: STATE_ONLINEUPDATE_ERROR ID: 3 in Wizard: OnlineUpdateWizard

I wonder if I unplug the modem from my router and reboot everything if that would allow me to access to the speaker in the mac controller without forcing an update.

0

0x10211799107Author

Contributor I

Everyone that’s helped thus far, thank you so much, you gave it your best, but I think FB Marketplace / Craigslist just got another listing. Best of luck everyone!

M

McJazz

Lyricist III

Once the mobile App is reset via account settings, it will close and on reopening it will prompt you to create a new sonos system to which you can then add any “factory reset’’ speaker (with flashing green status LED).

I’m having a similar problem and tearing my hair out trying to solve it. I’ve literally done everything recommended. I wanted to attempt the strategy you are suggesting here but I cannot find any mobile app “reset” option within the new iOS version of the Sonos app.

Ken_Griffiths

Once the mobile App is reset via account settings, it will close and on reopening it will prompt you to create a new sonos system to which you can then add any “factory reset’’ speaker (with flashing green status LED).

I’m having a similar problem and tearing my hair out trying to solve it. I’ve literally done everything recommended. I wanted to attempt the strategy you are suggesting here but I cannot find any mobile app “reset” option within the new iOS version of the Sonos app.

Goto the user account settings (the user icon next to the cog icon on top right of screen) goto ‘App Preferences’ - the ‘Reset App’ option is in there.

M

McJazz

Lyricist III

Thanks for that, much appreciated!

K

Kmhh

Lyricist I

I think you might be misreading my posts, you need to "reset" the mobile App to create a new Sonos system. You also cannot use the Desktop controller to setup a new system. Like I mentioned earlier, you have created a lot more work for yourself by factory resetting all your speakers.

Once the mobile App is reset via account settings, it will close and on reopening it will prompt you to create a new sonos system to which you can then add any “factory reset’’ speaker (with flashing green status LED).

If you still can’t resolve it, then it may perhaps be easier if you go onto contact Sonos Support and they can maybe walk you through the steps over the phone. Here is their link if you do decide you may want to go down that route….

https://support.sonos.com/s/contact

Ken, thank you so much. I was having this exact same problem. Hours of frustration attempting everything I could think of without success. Your advice to reset the app is what saved the day!

J

jsun921

Lyricist I

I figured out this issue - the Play 1 is on an old WiFi architecture. When setting it up - do not connect to your main wifi. Change the wifi and find the 2.4 only channel. It will connect and setup utilizing the 2.4 channel only.

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