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Contributor I
September 30, 2024
Answered

Your system cannot connect to content

  • September 30, 2024
  • 6 replies
  • 533 views

Hello,

 

I get the following error: “Your system cannot connect to content”. I tried to restart the speaker and the app, but nothing changed. It works to play from airplay, but not from the app. 

Please let me know what could I do. 

 

Thank you,

Stefan

 

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Best answer by UKMedia

If you’ve rebooted your router, then please read this article: 

 

6 replies

Airgetlam
September 30, 2024

What content, and where is it stored.? Have you rebooted your router as well? What did Sonos Support say, when you called them directly to discuss it?

Bruce
Contributor I
September 30, 2024

I want to load content from Spotify which is online, but Sonos radio does not work either. I did reboot the router and it didn’t help. I will try to contact Sonos support also. If I try to open the “Learn more” link it says page not found. 

AjTrek1
September 30, 2024

Two questions:

  • Can you reach any websites?
  • Do you have a VPN installed own your device?
Together Everyone Achieves More = T.E.A.M.
Contributor I
September 30, 2024

Yes, I can reach websites, the network works as usual and no, I don’t have vpn

UKMedia
UKMediaAnswer
October 1, 2024

If you’ve rebooted your router, then please read this article: 

 

Remember: Sometimes Red Wine helps :)
Contributor I
October 5, 2024

Thank you very much, it worked this way!