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Notorious SQB
Contributor I
Nov 1, 2021 9:07 PM UTC
Answered

XM is not encoded right.

XM plays for a few minutes then stops with message that it is not encoded right. Worked fine a month or so ago, now it happens every day.

Any solution would be appreciated

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Corry P
Corry PAnswer
Sonos Staff
Nov 4, 2021 11:49 AM UTC

Hi @Notorious SQB 

Thanks for your post!

We are currently investigating the fact that a fraction of SiriusXM listeners see the message that you reported. Please be assured that we are working with Sirius on a fix for this and it is unlikely to be a fault with your system/network.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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6 replies

Airgetlam
Airgetlam
Nov 1, 2021 10:35 PM UTC

Suggests some kind of local wifi interference , at the very least, I’d suggest unplugging the Sonos devices in your system, then rebooting your router. Once the router comes back up, plug back in the Sonos devices. 

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Bruce
Corry P
Corry PAnswer
Sonos Staff
Nov 4, 2021 11:49 AM UTC

Hi @Notorious SQB 

Thanks for your post!

We are currently investigating the fact that a fraction of SiriusXM listeners see the message that you reported. Please be assured that we are working with Sirius on a fix for this and it is unlikely to be a fault with your system/network.

I hope this helps.

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Notorious SQBAuthor
Contributor I
Nov 5, 2021 2:16 AM UTC

Glad to know it is not my system. Just really annoying, hope it gets fixed soon. 

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fireburtbusto
Lyricist I
Nov 5, 2021 6:32 PM UTC

Add me to the fraction of SiriusXM users with this same problem.

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Notorious SQBAuthor
Contributor I
Nov 12, 2021 7:32 PM UTC

Any more updates on this? It is happening on a much more frequent basis now?

Anyone else having this problem?

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Notorious SQBAuthor
Contributor I
Nov 21, 2021 7:56 PM UTC

Hi @Notorious SQB 

Thanks for your post!

We are currently investigating the fact that a fraction of SiriusXM listeners see the message that you reported. Please be assured that we are working with Sirius on a fix for this and it is unlikely to be a fault with your system/network.

I hope this helps.

Any further update on this? Still happening.

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