wxrt on audacy continuously drops

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i’ve seen this on an old topic which is now closed. Playing wxrt on audacy on my sonos (original play1 speakers) and it will start up plating and just stops after 5 minutes or so. sometimes it will play all day if i leave it on but lately im lucky if the station plays 10 minutes. sometimes it comes back on but usually not. if i have the app open, it just shows that the music is stopped and i can hit the play button to resume. but again it my stop again a few minutes later. it’s not my wifi. if i play the same station and app on my receiver with bluos, it plays fine and doesn’t disconnect.

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AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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CReynolds

Contributor I

Very frustrating indeed as i normally turn on WXRT via voice while in the kitchen but the experience that we are having is painful. In these situations I either change to sports or q101.

Im disappointed that Sonos isn't addressing this issue as it always wasn't like this, so something changed along the way to break this.

Has anyone tried using Google voice recently, particularly with WXRT/Audacy? When I 1st got my Sonos system I tried Google, but it didn't work well. I opened a ticket, but it never was as good as Alexa. I'm willing to switch to Google voice if it allows me to listen to XRT glitch free, so just checking before I invest the time to switch.

Thanks and take care

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Airgetlam

While I understand your frustration with the situation, if it’s working fine when using the Sonos controller, but not when using voice commands, that seems to point at it not being a Sonos issue, but a Google or Audacy issue. Have you contacted either of them, or even WXRT themselves?

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Bruce

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