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ranjb
Avid Contributor I
Apr 19, 2026 5:05 PM UTC

Windows Updater not working

Hi

I have been trying for quite a while to update my Sonos Windows App on my Windows 11 device but just keeps on failing. 

I have submitted a diagnostics

Is anyone in the Sonos community able to help?

In the app it doesnt show anything under error log either so I have got nothing to help my self troubleshoot myself. 

All updates are applied to my Win 11 machine. 

I can answer any other questions if it helps. 

Thanks

 

Moderator Note: Recorded and removed diagnostics number. 

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8 replies

buzz
buzz
Grand Maestro
Apr 19, 2026 5:35 PM UTC

What are the error messages?

For future reference, don’t post diagnostic confirmations here. Public Community members cannot access diagnostics and SONOS corporate feels that public posting creates a security risk. Community moderators don’t need and will edit the number.

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    Stanley_4
    Stanley_4
    Grand Maestro
    Apr 19, 2026 6:14 PM UTC

    What happens if you delete the old version and install the new one? 

    https://support.sonos.com/en-us/downloads

    This is the latest version, which version are you on now?

    Sonos_90.0-68190.exe

     

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      MoPac
      MoPac
      Headliner III
      Apr 19, 2026 6:54 PM UTC

      On my Windows 10 the update always says it failed.  It did not fail.  The settings options that were grayed out prior to the update work after the update.  Guess that means the update worked.

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        controlav
        controlav
        Lead Maestro
        Apr 20, 2026 12:46 PM UTC

        The Windows installer will often say it failed to find an update after doing an update. This is, sadly, normal, just an erroneous report, nothing is wrong.

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        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        ranjbAuthor
        Avid Contributor I
        May 10, 2026 12:37 PM UTC

        What happens if you delete the old version and install the new one? 

        https://support.sonos.com/en-us/downloads

        This is the latest version, which version are you on now?

        Sonos_90.0-68190.exe

         

        It seems I am on version 90067300

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        1 x MOVE | 1 x PLAY:1 | 1 x PLAYBAR | 2 X ONE | 1 x BEAM (GEN 2) | 1 x SUB MINI
        ranjbAuthor
        Avid Contributor I
        May 10, 2026 5:38 PM UTC

        I done some more troubleshooting on my side and think the issue is with the AV software I have on my device preventing Windows Installer from running which is what the Sonos App uses to upgrade and install. So have raised it with them but hopefully an FYI for anyone who sees something similar. 

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        1 x MOVE | 1 x PLAY:1 | 1 x PLAYBAR | 2 X ONE | 1 x BEAM (GEN 2) | 1 x SUB MINI
        Stanley_4
        Stanley_4
        Grand Maestro
        May 10, 2026 5:40 PM UTC

        What happened when you deleted the old version then downloaded and installed the latest version?

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        ranjbAuthor
        Avid Contributor I
        May 16, 2026 11:23 AM UTC

        What happened when you deleted the old version then downloaded and installed the latest version?

        I still have an open ticket raised with the AV software provider but I have confirmed if I uninstall it, my windows installer works as expected and the update would work fine. At the moment I am working with the provider to ensure I can still use windows installer alongside AV. 

        My issue is more windows installer rather than Sonos app. 

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        1 x MOVE | 1 x PLAY:1 | 1 x PLAYBAR | 2 X ONE | 1 x BEAM (GEN 2) | 1 x SUB MINI
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