Contributor I

Windows 10 computer can't find my existing Sonos system, in order to play music library

Forum|Forum|3 years ago
July 14, 2023
21 replies
1508 views

This seems to be a common problem but the common suggestions won’t fix mine. I had to re-install Windows 10 recently, along with all programs. I downloaded and installed the Sonos application in order to play my music library from the computer, properly set all firewall exceptions, etc., and my computer cannot find my “Sonos product”. The computer is directly connected to the internet/wireless router and my connect:amp and components are connected via wifi. All music streaming services are working properly, after some excellent expertise from Sonos support. Before I bother them again on this problem I’d like to try to resolve it myself, if that’s possible. Can anyone offer a suggestion?

Computer

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Ken_Griffiths

Perhaps ensure the network profile is set to ‘private’ … see this support link:

https://support.sonos.com/en-us/article/configure-windows-10-network-and-security-settings

C

CWTLAuthor

Contributor I

Thanks, Ken. I have done that, to no avail. Also, I don’t have any anti-virus application other than the embedded Windows “Microsoft Defender” app.

controlav

Lead Maestro

Ken has covered the most common problem with Windows, the Public/Private network issue. If you install my Windows app (see my profile) and that also doesn’t work I can take a look at the diagnostics from it and may be able to assist.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

controlav

Lead Maestro

If you want to try self-diagnosis, take a look at the most recent xml file in this directory:

C:\ProgramData\SonosV2,_Inc\runtime

(assuming you are using the S2 app, remove the V2 part of the path if using S1).

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

C

CWTLAuthor

Contributor I

Thank you. I am using the S2 app and I see the file you’re talking about - managedshares.xml - and have no idea what to make of it. I also looked at your profile; I’d be happy to install the app and give it a try. Where do I get it? I’m a tech lightweight so I may be missing some obvious things. Thanks for your effort and patience.

106rallye

Edit: see above.

Ken_Griffiths

@CWTL,
Check that the library shared folders containing your music are actually shared over the LAN. Here’s some information on sharing files/folders in Windows-10:

https://www.itechguides.com/share-folder-windows-10/

controlav

Lead Maestro

@CWTL,
Check that the library shared folders containing your music are actually shared over the LAN. Here’s some information on sharing files/folders in Windows-10:

https://www.itechguides.com/share-folder-windows-10/

That is not necessary if the Sonos app is installed on the same PC as the files. No sharing required, thanks to the SonosLibraryService.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

controlav

Lead Maestro

Thank you. I am using the S2 app and I see the file you’re talking about - managedshares.xml - and have no idea what to make of it. I also looked at your profile; I’d be happy to install the app and give it a try. Where do I get it? I’m a tech lightweight so I may be missing some obvious things. Thanks for your effort and patience.

Sorry wrong xml file - you want the newest one with the funky name, and ideally a text editor that can handle an xml file “prettily”.

My app is “Phonos Universal” in the Windows Store. If it fails to find any players, click Help and it will send me an email so I can look at the diagnostics.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Ken_Griffiths

@CWTL,
Check that the library shared folders containing your music are actually shared over the LAN. Here’s some information on sharing files/folders in Windows-10:

https://www.itechguides.com/share-folder-windows-10/

That is not necessary if the Sonos app is installed on the same PC as the files. No sharing required, thanks to the SonosLibraryService.

That surprises me @controlav as it infers my Wife, for example, can log onto our ‘shared’ PC under her user profile/login and still share the music library stored under my profile/login, if she knows the path to the folder. I thought permissions needed to be set?

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