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Scout11
Contributor I
May 25, 2024 10:16 PM UTC
Question

Why wont Sonos app let me add Apple Music?

Again, another issue post update to the app. Apple Music searches would not let me play music through the iPad or my iPhone. I tried removing Apple Music from my services in the app and then re-adding it to the Sonos app, but I met with a “something went wrong. Please try again” message.  I’ve attempted to do this using both my iPad and my iPhone.  WHAT ACTUALLY WORKS SONOS?  Your entire ecosystem is in shambles and I can’t even use it.  

 

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    4 replies

    Janoabatedaga
    Enthusiast I
    May 29, 2024 10:31 PM UTC

    I´m having the same issue unfortunately. Were you able to make it work? It´s literally the only service I always use on Sonos and now I can't even add it. Support won't pick up the phone.

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      Scout11Author
      Contributor I
      Jun 2, 2024 12:37 AM UTC

      I’ve randomly gotten things to work after wasting more time than I care to messing with it.  But even once working, things all stop working and become a total buggy mess again a day later.  I don’t understand why I’m not seeing more reports when googling about this either.  Sonos is absolutely a dumpster fire right now.  Currently my phone and iPad are both unable to connect to my system but speakers will random play music if I command it over sonos voice command.   Beyond irritated. 

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      Janoabatedaga
      Enthusiast I
      Jun 2, 2024 2:37 AM UTC

      Scout, how were you able to add services? I still can’t add any services at all and have spent a lot of time trying to. I agree Sonos is going through probably the worst crisis ever. Thanks! 

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        MichaNbg
        Trending Lyricist I
        Jun 2, 2024 8:37 AM UTC

        I‘m also having the problem, that i can not add streaming  accounts to Sonos anymore. Tried it after resetting the app, with different devices, Android and iOS. 
         

        the only thing that I did not do was to reset als speakers (17 in 9 rooms) or deleting my complete account and start all over again as I fear that then all is completely broken and I can not use the system at all. 
         

        what the heck die Sonos do with this app and the updates in their infrastructure?!

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