why is Sonos Favorites greyed out?

What are they linked to?

One is a station that’s link to my account like Pandora 

The account is authorized under Sonos, Pandora stations do show up if you want it as a favorite. 

I asked as I had some radio streams added with the old app that were like this and didn’t work. I had to delete and re-add them with a different app. But sounds like yours is a different problem. 

What’s strange if you click the edit button, they show up, not greyed out. New app frustrations. This app was never ready for prime time. 

Yes I was thinking the same thing, but this isn’t the case. Pandora works but I have another account linked and authorized, checked it just to make sure. But can’t to activate the favorites links. 

Are you seeing this on the new Android app?

My Sonos Favorites are a mix of local library albums and streaming albums, and on the Android app the former are grayed out while the latter work okay. On the iOS all of them work okay.

Seems it also not working for Plex either, as any music you save to favorites, do not display correctly, greyed out. Same issue. 

It’s on an IOS app. They are greyed out, all except for Pandora. 

All Plex albums set to sonos favorites (IOS) are greyed out not playable. Plex works ok when directly accessed. 
 

personal library items set to sonos favorites work properly.