Why is Sonos App so bad and why won't Sonos fix the problems?

Without specific issues, it’s hard to take your comments with any seriousness. What makes it ‘total junk’ to you? My experience has been like @nik9669a , with zero concerns for years and years. 

Obviously a number of contributors have experienced no issues and that’s great to hear.  I have had many years of issues with the Sonos app/system connectivity and wish (despite the unchallenged quality of the end devices) that I never started using the kit (15+ years back).  I have become accustomed to having to variously reboot the devices, my phone, my router in varied sequences to get running again.  This is not as enjoyable as listening to music.  There was a period (several weeks) where (due to some incompatibility with a then new BT dual frequency router) I was completely unable to connect to one part of my network.

Mainly I lose devices on opening the app.  Often it only needs 15 min or so to find them all so maybe that’s not so bad.  My (arc connected) Beam can drop repeatedly in and out every few minutes which adds no end to the viewing experience!

I have over the years tried most of the fault finding recommended.  I can’t hardwire a device to my router (that’s why I bought a wireless system in the first place!).  

I access another 2 household set ups.  One has a single Play and (hopefully unsurprisingly) no issues.  The other has 3 devices and usually only loses one infrequently (few times a month).  Neither have a BT router.

When my system is fine (and this can be for extended periods of up to one or two weeks) it’s great.  Nevertheless I agree completely with fxsmeets’ original comments.  Unlike fxsmeets I now have no expectation this will be fixed since there is no acceptance that there is a problem.  Once again, nice to hear so many people have no issues!

I agree. But this forum is mostly Sonos fan boys so don’t try complaining here.
 

I have a Sonos speaker in every room, and have had Sonos around 10 years. Lately I’m fed up with the app. It can never find the speakers or it won’t do anything until you run yet another update or it just simply takes forever to open. And it’s not my wifi or anything else that the fanboys like to blame because when the app can’t find the speakers and refuses to do anything, I can still control my music/Sonos through my 3rd party home automation app. So yeah. The app is a waste of time. 

After my dismal Roam experience I have already decided to chuck my Sonos system next year and go back to a wired, non-cloud, non-updating system next year. 

See you in 4 months!

I Have 2 Play 1’s in my den for years running from an S1 app without problems.

Just bought 2 Era 300’s and a sub mini and got the (I assume) S2 app on my Android 13 phone.

I really wish I hadn’t bothered!

Reading the foregoing however, am I to understand that if I have the speakers connected to the mains. then switch the app on on the phone, it will eventually find them?

By the way, I did contact Sonos and was told that the problem was caused by my sky router!

Makes sense. There are a lot of routers that often fail to route correctly. Sky has a poor reputation in this area, and are infamous for the “trash wifi packets” issue many years ago.

If Sky is your ISP then buy a decent router and make sure all your devices use that and not the Sky connection.

Thank you for that. Perhaps you could advise a suitable router/routers. This is not my area of expertise.

Presumably a non sky router wont affect my Sky Q  setup?

Power without control is a no brainer. The app is atrocious. Why? 99 times out of 100 sonos playlists are invisible, the lag before before connecting is now a constant, and is getting worse. In the UK we have the horizon scandal, where Fujitsu and Royal Mail doubled down on the lie, that the horizon system installed was bug free and any fault lay with the poor submasters. Sound familiar? 

Sure sounds like a local network issue you’re experiencing, but there just isn’t enough detail in your rant to be certain.