Skip to main content
oldrunner
Contributor I
November 25, 2020
Answered

Why is Amazon HD music saying "requested operation failed" on Sonos?

This morning Sonos stopped playing Amazon HD.  Amazon HD is working on my computer and on my phone so it’s seems not to be an Amazon problem. Is there a way to fix this?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Simon B
    Simon BAnswer
    Retired Sonos Staff
    November 26, 2020

    Hi folks, Amazon Music’s service outage for playback failure is already fixed and resolved. for future reference, you may also go to our website status.sonos.com to check for any ongoing outage. If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you.

    The Sonos community is always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    View in thread

    9 replies

    gbehrend
    Lyricist I
    November 25, 2020

    Same issue here.  About 30 minutes ago it broke.

    Dave Swenson
    Lyricist I
    November 25, 2020

    Same here.

    Eric N R
    Lyricist I
    November 25, 2020

    Same here. Has to be an issue between sonos and Amazon. 

    Seanster
    Lyricist I
    November 25, 2020

    Just happened to me. If you Google the issue it goes back years

    gbehrend
    Lyricist I
    November 25, 2020

    Likely a different issue.  That’s a pretty generic error message.

    Seanster
    Lyricist I
    November 25, 2020

    Sonos, do we just wait and hope Amazon fixes this??

    Wolfemann18
    Lyricist I
    November 25, 2020

    Same problem on my end. Other steaming services working ok, but getting the same error message. Hopefully fixed soon. 

    Simon B
    Simon B
    Retired Sonos Staff
    November 25, 2020

    Hi folks, Thank you for reaching out, and welcome to the community. Amazon Music currently experiencing a service outage for playback failure. We are working with our team to have this issue be fixed as soon as possible. You can check on the status of the outage from our website status.sonos.com for updates once it has been fixed.

    Please, feel free to let us know if you require any further information.

    The Sonos community is always here to help. 

    Help others find useful content by clicking the like button and selecting the best answer to your question
    Simon B
    Simon BAnswer
    Retired Sonos Staff
    November 26, 2020

    Hi folks, Amazon Music’s service outage for playback failure is already fixed and resolved. for future reference, you may also go to our website status.sonos.com to check for any ongoing outage. If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you.

    The Sonos community is always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    Terms & ConditionsAccessibility statement