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James Y
Contributor I
May 15, 2024

Why have I have lost access to my music library on both Sonos S1 and S2 products?

  • May 15, 2024
  • 59 replies
  • 5970 views

I lost access to my music library (on my Mac Mini) after 7pm tonight - it appeared to coincide with an update on our MacBook (that I couldn’t avoid).

I have now lost access to my Music Library on both my S1 and S2 products - anyone know why that might be?

These are the messages I get:

S1

‘// Jamess-Mac-Mini/Music’ is no longer available. The device where the music files are stored may not be powered on, or the path my have changed.
Go to settings>System>Music Library>Music Library Setup to check the path.

The only options I get are to add/delete a music library

S2

Sonos was unable to add the music folder

Unable to add the shared folder “James-Mac-mini/Music” to your Music Library (913)

As I said, all was working until around 7pm tonight, then everything stopped. So disappointed.

 

 

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    59 replies

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    Thesyssucks
    Lyricist I
    May 27, 2024

    Same. Just found my music library was deleted. Post it on social media. Only way to get their attention. 

    Ken_Griffiths
    Ken_Griffiths
    May 27, 2024

    Same. Just found my music library was deleted. Post it on social media. Only way to get their attention. 

    Maybe it’s to do with the message Sonos put out in early April? (See attached). Perhaps see if the old desktop controller App will work for you (if you have a PC/Mac available to use, as a test).

      Billym44
      Contributor I
      May 27, 2024

      I booted up my old PC which had the old Sonos controller app on it.  Told ne to update, and wouldn't boot up with the old version running.

      Ken_Griffiths
      Ken_Griffiths
      May 27, 2024

      I booted up my old PC which had the old Sonos controller app on it.  Told ne to update, and wouldn't boot up with the old version running.

      So perhaps simply delete the old version and install the latest version from Sonos here…

      https://support.sonos.com/en-us/downloads

      Billym44
      Contributor I
      May 27, 2024

      My point being, with the old version I could access my music library on my PCs hard drive. At the moment that has just disappeared as an option. That's why I'd like to use the old controller.

      Ken_Griffiths
      Ken_Griffiths
      May 27, 2024

      My point being, with the old version I could access my music library on my PCs hard drive. At the moment that has just disappeared as an option. That's why I'd like to use the old controller.

      Ah, dunno then - the desktop App here sees the local library, as does the new Sonos Web App too. Maybe contact Sonos Support and see if they can perhaps assist you. Here’s the link to contact them:

      https://support.sonos.com/s/contact

        FozzyB
        Lyricist III
        May 27, 2024

        I was not able to add and index a network stored library.  Same error messages as other posters - share not available. I have a boost plugged into my router and Sonosnet to 8 play 1s.

        I turned everything off, hardwired a Single play to the router and was able to add and index the share.   I wondered if something on Sonos net drops the connection to the network drive whilst running the index.  I imagine the boost cannot run the index itself and pushes it to a play 1 over sonos net .  Just a thought.

        my problem now is that with the new app my local library appears and disappears on the Home Screen like Houdini - now you see it ... 

         

         

         

          Ken_Griffiths
          Ken_Griffiths
          May 27, 2024

          I was not able to add and index a network stored library.  Same error messages as other posters - share not available. I have a boost plugged into my router and Sonosnet to 8 play 1s.

          I turned everything off, hardwired a Single play to the router and was able to add and index the share.   I wondered if something on Sonos net drops the connection to the network drive whilst running the index.  I imagine the boost cannot run the index itself and pushes it to a play 1 over sonos net .  Just a thought.

          my problem now is that with the new app my local library appears and disappears on the Home Screen like Houdini - now you see it ... 

          What happens if you switch from wired (SonosNet) mode to wireless mode, as mentioned in the second part of this support document? Does it then work for you?

          https://support.sonos.com/en-us/article/switch-sonos-between-a-wireless-and-wired-setup

          FozzyB
          Lyricist III
          May 28, 2024

          I tried running my system on wifi yesterday ,  but the music streams were very patchy and unstable and I immediately went back to Sonosnet.

          I didn't explicitly check whether I could access the local library or if I used Qobuz at time    Sorry :(

          shb65
          Lyricist II
          May 29, 2024

          I have a variant on this issue.  Sonos lost my music library too, so I've been trying to add it.  I have Windows 10, and my iTunes music library is on a NAS that supports SMB2.  The IP address of the NAS is 192.168.1.9.

          If I tell Sonos to look at \\192.168.1.9\Share\iTunes\Music, then it finds and indexes all the music.  But it doesn't import any playlists, because the playlist information isn't in that folder.

          If instead I tell Sonos to look at \\192.168.1.9\Share\iTunes - which I'm sure is what it used to do before it lost my library - then that briefly appears to be successful.  But then seconds later I get the error message "... is no longer available. The device where the music files are stored may not be powered on, or the path my have changed."

          Any ideas?

          Just export the .xml file from iTunes and place that in the library folder structure and see if that resolves your issue. See this link:

          https://support.sonos.com/en-us/article/itunes-playlists-missing-from-sonos-library-on-usb-drive

          Thanks Ken.  Yes, I can probably do that as a quick fix, but I’ll have to redo it every time the playlists change (I use dynamic playlists, so they change often).  A more robust solution should be possible.

          I don’t use iTunes personally, or the .xml file format. I just manually create my own .m3u playlists instead, from time to time, with no ‘directive extensions’.

          Using the basic .m3u format, with straightforward UNC paths direct to each of the chosen local music library tracks, entered as a single ‘one-line’ entry, I am able to get a 25,000+ track playlist to load to a Sonos player queue in a matter of a few seconds, well within the 15 second timeout period.

          The iTunes playlists from the .xml file always seemed slow to load for me and not compatible with some other Apps/Players.

          I think exporting the .xml file to the library folder structure and re-indexing every so often though, is probably the simplest method, if you change playlists often, or add new ones regularly.

          Just to let you know: copying the iTunes Library.xml file into the Music folder didn’t work.  The playlists still weren’t picked up.  I tried copying iTunes Library.itl into the Music folder too, but that still didn’t work.

          I know that various fixes are promised in the next month or so, so I’ll probably just sit tight and hope that the problem sorts itself out.

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