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Trending Lyricist I
September 8, 2025
Answered

why force your customers to expose their exact gps location when connecting to a wifi?

  • September 8, 2025
  • 44 replies
  • 961 views

Why does your system force all IOS users of your app to expose their exact GPS location to simply connect a speaker to a base station?

 

 

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Best answer by Corry P

Hi ​@Steve1098482 et al

Thanks for your post. We understand that you might have concerns over Location Services being needed for setup of smart speakers that appear to need no such information. We have the following information to share:

  1. Regarding iOS Precise Location: We understand that when you set permissions to "precise location" on an iPhone, the system has access to your exact location. However, it's important to clarify that this permission prompt is a function of the iOS operating system itself, as mandated by Apple for certain network-related functions, rather than a direct Sonos requirement. You, as the user, retain the ability to manage these settings within your iOS device and are able to disable this feature after the system is setup.
  2. Our System's Use of Location Permission: Our system does not force you to enable "precise location" to set up or connect to a Sonos system in the way you perceive. The location permission is utilized by the Sonos app to determine your local network SSID for troubleshooting displays and to expedite the auto-join process if you have previously connected to multiple Sonos systems. It helps the app identify the correct local network for setup. Importantly, you can revoke this permission anytime after the initial setup is complete without impacting the ongoing functionality of your Sonos system.
  3. No GPS in Sonos Speakers: Our speakers do not have built-in GPS or location telemetry systems. The connection between your speakers and the base station is established when they are within range of your local network, primarily using Wi-Fi and Bluetooth during setup. The precise location permission is not used for the speakers themselves to connect, but rather for your mobile device to identify and interact with your local network during the setup phase.
  4. Data Storage: We do not store any information related to geographical locations. Our primary objective in enabling this setting during setup is solely to facilitate the initial connection of a new product and ensure its identification within a local network environment. We do not use this for building a database of precise customer locations for our internal benefit.

I hope this helps.

44 replies

106rallye
September 8, 2025

To  be sure of what channels to use, I think they explained once.

 

What is a base station? Your router?

Mr. T
September 8, 2025

Reason for location access was previously explained here:

 

buzz
Grand Maestro
September 8, 2025

Search for “wifi region regulations”. SONOS wants to serve the global market. It would be very expensive to custom manufacture units and manage inventory for each region. Also, this would prevent customers from legally moving their units between regions. Sure, customers could ignore the regulations, but this could interfere with local services, such as air navigation. It’s very practical for modern hardware to adapt to its current location — if there is a mechanism for it to determine its current location.

Mr. T
September 8, 2025

Search for “wifi region regulations”. SONOS wants to serve the global market. It would be very expensive to custom manufacture units and manage inventory for each region. Also, this would prevent customers from legally moving their units between regions. Sure, customers could ignore the regulations, but this could interfere with local services, such as air navigation. It’s very practical for modern hardware to adapt to its current location — if there is a mechanism for it to determine its current location.

But isn’t that what Sonos actually do. There have been recent reports about incompatibility between soundbars and surrounds due to the devices being manufactured for different regions. The WiFi regulations across these different regions are set to each speaker at the factory, therefore location access is not a factor here.

buzz
Grand Maestro
September 8, 2025

There may be some additional considerations with respect to available 5Gb hardware availability that I’m not familiar with.

Trending Lyricist I
September 8, 2025

The support has said that they need “precise location” to attach a speaker to a soundbar. It is absolute rubbish. 
 

They trying to exploit the gps in our phones to locate our devices and having the wifi password and wifi ssid exposes every single customer of Sonos to jacket attack. All the hackers need to do is hack into the Sonos database and then every single home wifi is able to be accessed. 
 

so many big companies have been hacked to extract personal detail (British airways, Qantas airways etc), but Sonos have the exact location,via gos of our homes plus the wifi and password.  
 

They have made us all a target for hackers

 

it is just so wrong 

 

 

Trending Lyricist I
September 8, 2025

You simply don’t need to know exact gps  coordinates To connect to a wifi

 

this abhorrent 

Senior Virtuoso
September 8, 2025

You simply don’t need to know exact gps  coordinates To connect to a wifi

 

this abhorrent 

Perhaps it’s best if you return your speaker and buy a non-wifi replacement speaker? 

Prodigy III
September 8, 2025

You simply don’t need to know exact gps  coordinates To connect to a wifi

 

this abhorrent 

I assume you didn’t bother clicking on the post re-posted by ​@Mr. T where it was explained?:

“Location permissions are required in order to gain access to nearby WiFi names and devices. We do not use or store the location, but we do use and store WiFi access point SSIDs (Service Set IDentifier). These SSIDs are stored on the phone itself in the app’s own data store, and nowhere else. So, we are not collecting the location in terms of latitude and longitude, but we are using the permission in order for our products to function correctly, or indeed at all.”

Doesn’t seem that abhorrent.

buzz
Grand Maestro
September 8, 2025

There are some considerations for EU and UK surround users discussed here.