Why can't I see the songs I personally upload to Soundcloud?

3 replies
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I uploaded a song I made into Soundcloud but it wont appear anywhere. I placed it into a playlist and made it public and still couldn’t see it. I also placed another song into the playlist that was popular and I could see that one, but my own upload did not appear. Am I missing something to listen to listen to my own songs?

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Rowena B.

Retired Sonos Staff

Hi @HomelessHawaiian, thank you for reaching out to us and welcome to the Sonos community. I appreciate you for bringing this concern to us. Let me help you and figure out what's happening.

I have got a few questions and will give some suggestions on some troubleshooting steps that you can follow.

Have you tried to remov e and re-dd the music service in the Sonos app?
Do you experience the same if you play music directly from the Soundcloud app? How about from the Soundcloud website?

If you're still having the same issue, you may reach out to Soundcloud for further assistance or you can check out the following links from the Soundcloud website.

Reference:

https://help.soundcloud.com/hc/en-us/articles/115003445667-Tracks-aren-t-appearing-in-your-playlist

https://help.soundcloud.com/hc/en-us/articles/115003444827-Uploaded-track-disappeared-from-profile

If you need help with any other information, feel free to reach out.

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H

HomelessHawaiianAuthor

Contributor I

Hi @HomelessHawaiian, thank you for reaching out to us and welcome to the Sonos community. I appreciate you for bringing this concern to us. Let me help you and figure out what's happening.

I have got a few questions and will give some suggestions on some troubleshooting steps that you can follow.

Have you tried to remov e and re-dd the music service in the Sonos app?
Do you experience the same if you play music directly from the Soundcloud app? How about from the Soundcloud website?

If you're still having the same issue, you may reach out to Soundcloud for further assistance or you can check out the following links from the Soundcloud website.

Reference:

https://help.soundcloud.com/hc/en-us/articles/115003445667-Tracks-aren-t-appearing-in-your-playlist

https://help.soundcloud.com/hc/en-us/articles/115003444827-Uploaded-track-disappeared-from-profile

If you need help with any other information, feel free to reach out.

Hello, thank you for responding!

I have reinstalled both the soundcloud app within sonos and the sonos app itself. That did not work. The song does play and shows up in the soundcloud app - its just within the sonos app that the song does not appear and cannot be played even though other songs in the playlist can be played which is why I believe it to be an ordeal with sonos rather than soundcloud.

Are there special permissions that need to be met before soundcloud can give a song to a third party software like sonos?

Thank you again for trying to help me!

controlav

Lead Maestro

You need to contact Soundcloud to resolve this.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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