Contributor I

Answered

Why can't I add my music library to Sonos on my Macbook Air running latest MacOS Big Sur ?

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I’ve followed the Sonos instructions for adding my music library to a Mac using the Sonos Controller for Mac app - Sonos S2.

But after thinking about it for a few seconds the app returns the message:

Sonos was unable to add the music folder

The computer “Barrys-Macbook-Air” cannot be found.

Q1. Why can’t the app find my computer when it’s been installed on it ? Where did it get this computer name from and can it be changed ?

According to “About this Mac” on my machine it names my computer as : Barry’s MacBook Air

Note the apostrophe s and the use of spaces rather than dashes between words, which is subtly different from what the sonos app says it is looking for. Incidentally, according to my Plusnet hub the name of the my computer on the home network is simply Barrys-Air with an IP address of 192.168.1.92

Q2. I don’t suppose it matters too much what names are used for the computer, just so long as the Sonos app and anything else that wants to access it uses the correct numerical IP address ? But how can I check which IP address the Sonos app is searching for and correct it if necessary ?

Incidentally according to “About this Mac” the firewall settings allows all connections with the sonos controller as follows:

com.sonos.macController2: Allow all connections

so I can’t see the problem being a file sharing issue.

I can use the Apply Music icon on my laptop to access my library via iTunes and play music through either the MacBook Air Speakers or my Sonos speakers named Dining Room and Bedroom. So I know the library isn’t corrupted. I don’t have a subscription account with Apply Music but recently I’ve signed up with Spotify. I just want to be able to access my music library through the sonos app, not just access streaming services.

Any help or advice would be very welcome

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droartyAnswer

Lyricist I

Ok. I got sonos working again… but had to downgrade to the Sonos S1 app.

In case this is useful to anyone else, my situation is that I got a new Macbook M1 with BigSur. The migration app put the Sonos app on my new machine but it wouldn’t play anything in my library. After trying all of the above steps I finally just uninstalled the Sonos app. Then went to the sonos download page (https://support.sonos.com/s/downloads?language=en_US) and scrolled down past the S2 installers to the S1 installers. Then I followed the steps to install the S1 version, added my Music library, and everything worked fine.

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Anonymous

Same problem here….

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JHKelly

Lyricist II

I also have same problem since upgrading to Big Sur.

I can manage to temporarily correct the problem by moving the sonos file to trash and then redownload, but after shutting down my computer and restarting I get the same problem

fshrjmpn

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droarty

Lyricist I

It looks like there will be no music for Christmas.

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droarty

Lyricist I

regarding the \\ preceding the files, I removed those file paths and added a new file path directly to my Music folder which worked just fine. Then when I tried to update the music library, I got no errors but I also go no music in my music library.

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droartyAnswer

Lyricist I

Ok. I got sonos working again… but had to downgrade to the Sonos S1 app.

In case this is useful to anyone else, my situation is that I got a new Macbook M1 with BigSur. The migration app put the Sonos app on my new machine but it wouldn’t play anything in my library. After trying all of the above steps I finally just uninstalled the Sonos app. Then went to the sonos download page (https://support.sonos.com/s/downloads?language=en_US) and scrolled down past the S2 installers to the S1 installers. Then I followed the steps to install the S1 version, added my Music library, and everything worked fine.

J

JHKelly

Lyricist II

Uninstalling the Sonos app and installing S1 worked for me too.

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