Answered
why can i not useTrueplay set up with my new ipad 2024
Why can’t I use Trueplay on my new iPad 2024, 13”. When I used to be able to use it on my old iPad Air which was nearly 10 years old?
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There is always a delay after a new Apple pad/phone is introduced before it supports Trueplay. Sonos will execute multiple tunings over multiple devices (likely hundreds) in order to characterize the acoustic performance of the new device. Typically this has required a few weeks. This process cannot start until the phone/pad is released into the marketplace.
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