why can i not useTrueplay set up with my new ipad 2024

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Why can’t I use Trueplay on my new iPad 2024, 13”. When I used to be able to use it on my old iPad Air which was nearly 10 years old?

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buzzAnswer

Grand Maestro

There is always a delay after a new Apple pad/phone is introduced before it supports Trueplay. Sonos will execute multiple tunings over multiple devices (likely hundreds) in order to characterize the acoustic performance of the new device. Typically this has required a few weeks. This process cannot start until the phone/pad is released into the marketplace.

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nik9669a

Senior Virtuoso

Is it a supported device?

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buzzAnswer

Grand Maestro

There is always a delay after a new Apple pad/phone is introduced before it supports Trueplay. Sonos will execute multiple tunings over multiple devices (likely hundreds) in order to characterize the acoustic performance of the new device. Typically this has required a few weeks. This process cannot start until the phone/pad is released into the marketplace.

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BMZ

Collaborator II

M4 gen 7 pro was released in May 2024. Surprised it’s not supported yet.

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TitusCrow

Lyricist I

This is diabolical - I had a iPad 2018 but the speaker was borked so couldn’t get it to do the truplay. I have an android phone. No dice! Now I have a 2024 iPad Pro - still can’t true play this is such BS 😒

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106rallye

And there isn’t anyone around you could invite for tea and use their iPhone to Trueplay?

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buzz

Grand Maestro

I also have a 2024 iPad Pro. I’m not sure how popular this model is. It’s possible that unless it becomes popular enough, Trueplay will never be configured for us.

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