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6802439
Trending Lyricist I
Feb 19, 2023 2:20 PM UTC
Answered

Why can I no longer connect to My Cloud Home music library?

Out of the blue my S1 (Sonos 11.7) system stopped connecting to my music files stored on my 3TB My Cloud Home Service.

The drive is functioning, I can access and play files from my iPhone

Before it stopped connecting completely, I noticed it was becoming quite slow to search files using the App. Now all I get is the ‘Unable to browse music’ message.

Is this another prompt to get me to ‘upgrade’ to S2? 

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beynymAnswer
World-Class Superstar
Feb 23, 2023 6:13 AM UTC

This is additional info from their website.

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6802439Author
Trending Lyricist I
Feb 21, 2023 10:47 PM UTC

I previously had a SeagateMedia NAS drive which worked well until it suddenly died. Took me ages to retrieve all the files and recreate 50+ playlists. The WD drive doesn’t seem to be the issue here

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Stanley_4
Stanley_4
Grand Maestro
Feb 23, 2023 1:55 AM UTC

Can you access the local WD drive directly and not through the WD Cloud service?

I got frustrated with cloud stuff for primary storage after a few outages and use directly accessed local storage instead. I do use the cloud for backups though, gotta have at least one set offsite.

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    Airgetlam
    Airgetlam
    Feb 23, 2023 2:53 AM UTC

    I could swear I got an email (which I deleted) from WD about how they were stopping support of that system. I don’t use it, hence why I think I deleted it.  I use SMB v3 to directly connect to my NAS,not their cloud ‘service’. 

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    Bruce
    beynymAnswer
    World-Class Superstar
    Feb 23, 2023 6:13 AM UTC

    This is additional info from their website.

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      6802439Author
      Trending Lyricist I
      Feb 23, 2023 8:02 AM UTC

      I was never able to get the desktop app to function correctly so I use the cloud. In this case the problem was a general outage cased by someone’s poorly tested update. Problem now solved and systems now functioning correctly. 

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      skeck
      Avid Contributor I
      Apr 11, 2023 8:04 PM UTC

      An inexpensive local NAS might be a decent solution, that is what I do.

       

      Hope you don't  mi d me asking 

       

      What NAS are you using now ?

       

      I hate this Mycloud home now 

      Work well for a few years then they changed it so the sonos library does work so was forced to use the myvlouud service 

      No with mycloud being down I can't use that 

       

      Thanks 

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      soulboy
      Contributor I
      Apr 12, 2023 11:54 PM UTC

      My Cloud is now back up and running. 

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      Stepfordhusband
      Lyricist I
      Apr 15, 2023 6:19 PM UTC

      Is anyone still unable to play music via the My Cloud Home service?

      Everything else seems to work. I can see my WD drive via My Cloud Home, and i can see my music in My Cloud Home service, but Sonos is still unable to actually play it. I've restarted, disconnected and reconnected everything, logged out and in to everything, but still no play...

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