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FALAFEL
Enthusiast I
May 22, 2024
Question

Why are there 1000s of negative posts?

  • May 22, 2024
  • 13 replies
  • 368 views

There are 1000s of negative posts covering the introduction of the new S2 app on 7 May.  Many report significant problems and issues following the upgrade.  Many are expressed in angry tones.  Many simply express disbelief over the changes.  Many request help, but seldom receive a response. Many threaten to abandon their existing devices, others have already done so. 

I believe the main reason for this unprecedented negative response lies mainly in the fact that official responses to these posts can probably be counted on the fingers of 2 hands, if that.

All this was compounded by company statements that there were no problems being experienced by users and the march to a brighter future would continue unabated. As a consequence, 100s have been left spinning in the wind wondering just what the hell was going on. 

Seldom, if ever, over decades of involvement in the varied world of information technology, have I encountered such an Alice in Wonderland phenomenon where each side appears to inhabit a different and incompatible reality. 

One has to wonder how long can this situation continue without some definitive and authoritative response from Sonos.  Leaving defence of the indefensible to a miniscule number of user supporters who claim not to have encountered any of the difficulties expressed by the other 1000s is not a clever or responsible direction for Sonos to take.

Anger, disgust and resentment will grow as each implementation of the brave new world brings even more problems and issues with it, accompanied by a deafening response for explanation or assistance. 

Shame on you, Sonos. 

 

 

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    13 replies

    Show previous replies
    Kumar
    May 23, 2024

    Fair to say that Sony Bravia TVs, as quoted above, are fantastic. But are a different kettle of fish compared to most multi room audio systems as complex as Sonos has become, where service is concerned. I am an Echo fan now, which is also fuss free, but it works for me because it is enough for my needs, and compared to Sonos, is simpler while still doing multi room wireless for streamed music.

    Back in the day when I bought into Sonos both this community and Sonos email/on call service was the differentiator that made Sonos the success it became.

      Bumper
      Bumper
      May 23, 2024

      Mentioning Sony whatever he’s just pissed off rightfully so. 

      fraolim
      Enthusiast II
      May 23, 2024

      There are 1000s of negative posts covering the introduction of the new S2 app on 7 May.  Many report significant problems and issues following the upgrade.  Many are expressed in angry tones.  Many simply express disbelief over the changes.  Many request help, but seldom receive a response. Many threaten to abandon their existing devices, others have already done so. 

      I believe the main reason for this unprecedented negative response lies mainly in the fact that official responses to these posts can probably be counted on the fingers of 2 hands, if that.

      All this was compounded by company statements that there were no problems being experienced by users and the march to a brighter future would continue unabated. As a consequence, 100s have been left spinning in the wind wondering just what the hell was going on. 

      Seldom, if ever, over decades of involvement in the varied world of information technology, have I encountered such an Alice in Wonderland phenomenon where each side appears to inhabit a different and incompatible reality. 

      One has to wonder how long can this situation continue without some definitive and authoritative response from Sonos.  Leaving defence of the indefensible to a miniscule number of user supporters who claim not to have encountered any of the difficulties expressed by the other 1000s is not a clever or responsible direction for Sonos to take.

      Anger, disgust and resentment will grow as each implementation of the brave new world brings even more problems and issues with it, accompanied by a deafening response for explanation or assistance. 

      Shame on you, Sonos. 

       

       

      They are shameless

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