Where is my music library in the new app?

I think you have to wait a few weeks. 

LOL

@nik9669a this particular issue is not on the “known issues” list you linked to. Perhaps this is a less common bug. I know the local library is severely crippled, and in june it might get fixed. And I know some people can’t find the library where it now sits on the screen. But the issue of it showing up some times and not others is not something I’ve heard reported before. Maybe it’s a bug, or a new bug?

The new app is worse than useless. Sonos broke functionality and made everything non-intuitive. I use o ly my music library, so now I have a handful of enormous and expensive paperweights. Last Sonos product I EVER purchase, and no more recommendations. What were they thinking?? 

Agreed.  My main music library, my primary use for these products, has fallen off the app with no way to add it back in.  Sonos’ help page says to do it from the desktop app, but that doesn’t work (and says to use the mobile app). I’m not just astonished they launched this half-baked app, but more importantly this has made me realize how I’m at Sonos’ mercy for maintaining the features I rely on, and they don’t seem to care.

I don’t even have confidence that shared music libraries will continue to be supported. They sent an email recently stating that libraries would at least have to be moved to a NAS, rather than a shared folder on your computer.

I just can’t get past that after I’ve invested a lot of money in their products they change them on me, without my consent or a practical way to opt out. They did tell us a new app was coming, but I for one had no idea how different (and broken) it would be. 
I won’t recommend Sonos anymore either. I used to think these were just the greatest products, but the company’s strategy for maintaining the user experience is appalling. 

It is so disappointing when someone joins this community only to spew negativity and not to offer any assistance to people who are asking for help. @EnragedUser, who joined today May 29th 2024, seems to have done what many others have done: Jump on the negative, Sonos-bashing Bandwagon.

We ALL know the app was a bad move and many users have issues, but it would be better if you created your own post to rant and not jump on someone else's post who is looking for answers.

@robokitty, make sure your local library is using SMB v2 and not SMB v1, because Sonos as well as other manufactures, have dropped  support for that protocol. I have a Synology NAS and I updated to SMB v2 as soon as Sonos allowed it to be used.

If you have a device with the old app on it, like a PC, Mac or phone, you can use that to edit your library. I never lost connection to my library, just the queueing is gone for now. But I create  a que on my Mac, then restart the app. All the changes show up once the app refreshes.

Yes, of course I too updated to SMB2 on my Synology. I think the “old” app (not the legacy one, but the one formerly known as “new) required SMB2, or at least allowed you to use it. In any case Synology really wanted me to update that, and I did quite a while ago. SMB 1 has nothing to do with any issues I’ve had. But thanks for the tip!

And, yes, the desktop controller can still be used to play music. It is much less convenient than using the mobile app (back when it worked), but it does make it possible to play music. I just need to go to another room, fire up the computer that tends to be off, and play my music from there.

If you restart the mobile controller, access is usually restored from there also.  I have full access to my NAs housed library from all controllers, I just can’t add or reindex on the mobile.

Desktop music player does not work for me, either to play music or manage my music library.  To make matters worse, since the update my main library got dropped, and I cannot add it back in from any device or version of the app.