Skip to main content
Jay-Dubs
Contributor II
January 21, 2023
Answered

When will Spotify actually work with Sonos?

On a completely ‘refreshed’ network, where my Sonos speakers and components are no more than 10 unimpeded feet away from the router (on a 1 gig network), Spotify routinely skips a song (or more) and starts 10 seconds into a song 4-5 songs down on the playlist.

Apparently this is a 4-year old problem without resolution. My research indicates people asking this question that long ago and *still* there is no resolution for it. 

I spent thousands on Sonos gear at this point. That it is incompatible with the world’s leading music streaming service is pathetic. 

Why not admit that Sonos doesn’t support Spotify?

And why do you close off conversations in this support community as if the problem has actually been resolved?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
buzz
buzzAnswer
Grand Maestro
January 21, 2023

In my experience there is nothing to resolve. SPOTIFY just works for me and legions of other users.

There is a hardware or network issue in your system.

If you describe your system and network for us we can offer some pointers. Or you can submit a diagnostic and contact SONOS support.

View in thread

22 replies

Show previous replies
Ken_Griffiths
Ken_Griffiths
May 26, 2023

Well, I clearly have the same issue as above users commented, long pause & tracks skipping..

Here’s my setup :

2 x Sonos Amps + 2 in ceiling + 2 in wall speakers

1 x Sub gen3

1 x Era 300

all firmwares and softwares updated.

Broadband 800Mo with home fully meshed out (Eero6) and Ethernet cabled to both Amps

Spotify with Era300 (wireless) works ok, sometimes skipping but it’s minor.

in the other hand, with the Amps (Ethernet), it’s just continuously dropping & skipping. Followed every possible troubleshooting I could find online incl, power cycles, uninstall/install apps, soft/hard reset, DCHP reconfig, network reboots…

Apple music and Sonos radio are working fine.

Am I missing anything?

I probably should give up on Spotify, that would be more time/cost effective…

Just ensure that your Sonos devices are not wired to any of the eero satellite hubs as it is recommended the wired products should only be linked directly back to the main router/hub. Keep the wired devices one metre away from any wireless AP’s too. My Son and his family had this issue and he signed out of ‘all devices, everywhere’ in his Spotify online account and removed/reauthorised Spotify and that seemed to sort it for them. Apparently having crossfade switched ‘off’ also assisted the track-skipping issues.

HTH

    lordwanswell
    Contributor II
    June 29, 2023

    I also have a Spotify issue, my Sonos 1 stereo pair keep losing connection to Spotify when on wifi, but not if one of the speakers is wired.

    However, wifi works fine on every other service, BBC Sounds, Calm radio, Amazon radioo. What is different about Spotify?

      106rallye
      106rallye
      June 29, 2023

      https://status.sonos.com

        Mmsonos33
        Trending Lyricist I
        August 16, 2023

        I have this Spotify sonos issue. I moved from you tube to Spotify a few years ago because Spotify functionality was better with sonos. What the actual is going on because there's definitely a problem. Skipping songs, going silent. It's not a home network issue .. Mixcloud works fine. 

          buzz
          buzz
          Grand Maestro
          August 16, 2023

          For some users there is a current issue with Spotify and crossfade. For the moment, don’t enable crossfade in the SONOS controller App when playing Spotify.

            Mmsonos33
            Trending Lyricist I
            August 17, 2023

            Tx @buzz .. crossfade is off.. Iv noticed Spotify plays via phone with no issues. Once Spotify is activated via Sonos app.. issues. Intermittent.. skipping or silence when a song plays... There has been a good few people experiencing this same thing for 4yrs . . Surely Sonos or Spotify knows what is going on?

             

             

            Ken_Griffiths
            Ken_Griffiths
            August 17, 2023

            Tx @buzz .. crossfade is off.. Iv noticed Spotify plays via phone with no issues. Once Spotify is activated via Sonos app.. issues. Intermittent.. skipping or silence when a song plays... There has been a good few people experiencing this same thing for 4yrs . . Surely Sonos or Spotify knows what is going on?

            For the majority of people it’s been the case that having crossfade ‘enabled’ which has caused the issue, for some others it’s been a bandwidth, or wireless interference, issue. If it’s not crossfade, I would start with WiFi interference next and just ensure the Sonos speakers are running on a non-overlapping 2.4Ghz WiFi channel (1, 6 or 11) only. Set the channel-width to 20Mhz, rather that the default of 20/40 and if there are any wired Sonos products, then move them 1m away from from any WiFi access point. If using SonosNet, select a channel in the Sonos App that is different to the router channel mentioned above… see if those few things will quickly solve the problem for you. Try different wireless channels and just see if it helps.

            I’m just using the Spotify ‘free’ version in the S2 App and it plays without any issues here, but thats when not using crossfade.

              Mmsonos33
              Trending Lyricist I
              August 17, 2023

              @Ken_Griffiths thanks. I am on sonosnet. Changed to 20Mhz.

              All channels show usage . I assume you want me to switch to strongest signal? They seem pretty much the same.

              Am i understanding you correctly?

               

              Ken_Griffiths
              Ken_Griffiths
              August 17, 2023

              There are three ‘non-overlapping’ 2.4Ghz WiFi channels to ideally select for your router WiFi and so if you select say channel 6 (with a 20Mhz channel-width) on the router, then set the SonosNet channel in the Sonos App to either 1 or 11.

              If no joy with that channel 6, then try a different router channel, such as 11 and try SonosNet on either channel 1 or 6 etc.

              As you’re using SonosNet what is Important too, is to ensure the Sonos product that you have wired direct to your router, that initiates your SonosNet signal to your other products, ideally needs to be set well away from your router, so ensure it’s at least one metre away, to reduce interference from the router.

              Mmsonos33
              Trending Lyricist I
              August 17, 2023

              Iv been a sonos user for Long years now. The sonos forum.. these members here are probably the best client experience iv had other than amazon customer service. 

              ..

               I just realised my router is close to the router. I need to move it or test non sonosnet performance too. 

               

                Show more replies
                Terms & ConditionsAccessibility statement