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Athompson3305
Contributor I
May 29, 2024

What is being done to fix the HORRIBLE app update - May 2024

  • May 29, 2024
  • 13 replies
  • 2718 views

Sonos was a trusted brand. Management needs to acknowledge the issues in the recent app update and publish a roadmap and timeline to fix them, and soon. The May 2024 update makes our speakers and entire system completely useless. As an exhausted mom who can’t replay “Old MacDonald ” for the 10x for her demanding toddler due to Sonos’ HORRIBLE app update bugging out the entire system - PLEASE FIX THE APP. I’m exhausted and it’s 92% Sonos’ fault. 

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    DonCl
    Contributor I
    May 31, 2024

    I had no sound for a few days.  Miraculously restored this am, now the speakers randomly start and stop around the house, while the app generally won’t respond.

    This is a bad hobby - fighting with the app and speakers.

      norah
      Avid Contributor I
      June 10, 2024

      Not only does sonos not recognize my 2 playbars, my other play1’s, both my play5s, or play 3, but when I do get to listen to my playlists on my mac, which i can control off my iphone, but unlike BEFORE the app update, IT TAKES FOREVER FOR IT TO FIND MY ROUTER. The delay is endless!.

      It’s not  just missing playlists and library, or inability to play sonos on other speakers, but the list goes on and on.

      Why did sonos do away with the “software update needed do you want to update now?” feature? At least I didn’t say yes. Why do this default to having it toggled for automatic updates ON. Give us the option, sonos, gives us a WARNING that you’re about to break something that heretofore worked beautifully, efficiently and flawlessly.

       

        canac
        Trending Lyricist I
        July 19, 2024

        Duplicate post, for a duplicate type of thread:

        Have you not read this FAQ article?

        My understanding is that the FAQ article will be updated as needed.

        Or seen the release notes here?

        Or the article on the Verge (sorry, no link) that the CEO talked about this?

        What are these articles? These are just a regular FAQs as if nothing happened. They talk about “improvements/updates/additions” as if they were doing users a favor to improve on an already perfect system. 
        We need to know what’s been done to already broken system. Nowhere it says that ‘we fixed an interface that no longer shows grayed out stations’ or  ‘we fixed a phone app so it doesn’t show “No products found”’ every time I launch the app (I have to kill the process and restart it……..every single time).
        The part of not acknowledging the big fu$%&$ up is what bothers me.

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