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soulboy
Contributor I
April 3, 2023

WD servers are down

  • April 3, 2023
  • 12 replies
  • 270 views

I suffered the fiasco a couple of years back with my WD NAS drive and it being bricked. 

In the end, I decided to replace it and I have them another chance - with a My Cloud Home (surely they will be trying extra hard not to screw up again!). 

It arrived last Saturday and I spent Sunday loading my music onto it. Added the My Cloud app in Sonos and it worked fine for 1 day. Then it stopped working. 

After a lot of time spent trying to fix it, I went online to see if it was just me. 

Nope - they have managed to mess the new system up completely too (and a lot of people are very angry). 

Here is the service status alert on their website:

02 Apr 2023OUTAGE

Western Digital is currently experiencing a service outage impacting the following products: My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger.

We are working to restore service. We apologize for any inconvenience. Next update will be posted on Monday, April 3.

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Pinned Reply By soulboy

Everything is back on line and working again now. 

12 replies

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Keithmac
Virtuoso
April 13, 2023

My MyCloud NAS is accessed over local network, doesn't matter what state their server is in.

    Ken_Griffiths
    Ken_Griffiths
    April 13, 2023

    My MyCloud NAS is accessed over local network, doesn't matter what state their server is in.

    I guess it’s for those users using the My Cloud Home service in the Sonos App.

     

     

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