Skip to main content
danks
danks
Contributor II
Dec 24, 2024 10:29 PM UTC
Answered

Volume slider missing for some grouped speakers

I'm going to ignore the fact that as I write this, my music is happily playing from Spotify regardless of the fact that the Sonos app shows "No Content" for that group. WOW. Broken in so many ways. 

 

Let's instead focus on the fact that I have a grouped set that no longer has an available volume slider for one of the speakers in the group.

 

How do I control the balance between the two with no volume slider?!?!

 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Stanley_4
    Stanley_4Answer
    Grand Maestro
    Dec 24, 2024 10:33 PM UTC

    Run an update for your Sonos and controller, check the Settings to make sure all are on the latest version.

    Power down all Sonos, reboot router and controller, power up Sonos.

    If the problem persists submit a diagnostic and call Sonos support with the number it gives you.

    View in thread

    5 replies

    Stanley_4
    Stanley_4Answer
    Grand Maestro
    Dec 24, 2024 10:33 PM UTC

    Run an update for your Sonos and controller, check the Settings to make sure all are on the latest version.

    Power down all Sonos, reboot router and controller, power up Sonos.

    If the problem persists submit a diagnostic and call Sonos support with the number it gives you.

    Translate
    danks
    danksAuthor
    Contributor II
    Dec 24, 2024 10:35 PM UTC

    Moderator edit: Sonos ID removed

    Translate
    -- Dan
    Stanley_4
    Stanley_4
    Grand Maestro
    Dec 24, 2024 10:47 PM UTC

    That matches what I have here.

    How about your speakers versions?

    Settings - Manage - About your system

    Down a bit you’ll have a Speaker type  :Room name

    Under that you’ll have a Version like 82.2-59204

     

    App: https://support.sonos.com/en-us/article/release-notes-sonos-app-updates

     

    System: https://support.sonos.com/en-us/article/release-notes-sonos-system-updates

     

    Best not to post screenshots of system specific information, the mods are tasked with removing that and they don’t need the extra work. :-)

    Translate
    danks
    danksAuthor
    Contributor II
    Dec 31, 2024 6:27 PM UTC

    All of my speakers have the latest firmware, so that is not the issue. This seems to have been some sort of transient bug. I cleared the app cache and restarted it on my Android phone, but that did not seem to help. The same issue occurred when I started the app after the cache clear, but then after it had been running in the background for a few minutes, things started working. The currently playing song appeared in the app as well as the volume slider. So, seems like a refresh/startup issue in the app? I do have 17 speakers, so maybe related to that? I should also mention that all of the speakers are Play 1’s and are all set up as stereo pairs, with only one being set up solo (a newer Sonos One), and with 2 of the pairs linked to soundbars (one Beam Gen2 and one original Playbar) Still, it does not instill a lot of confidence in me that the app has been well designed or debugged, especially under load or in a high speaker count situation. Sigh...

    Translate
    -- Dan
    Stanley_4
    Stanley_4
    Grand Maestro
    Dec 31, 2024 11:23 PM UTC

    I have found the Android App menu’s “Force Stop” useful to get the Sonos App to behave.

    Slightly faster to remember, find and use than rebooting the Controller’s device.

    Translate
      Terms & ConditionsAccessibility statement