Contributor I

Answered

Volume Slider missing

Forum|Forum|1 year ago
February 2, 2025
11 replies
2365 views

The volume slider keeps disappearing from the app. The SONOS app is garbage, but the inability to control volume now makes the speakers GARBAGE too.

Wednesday I switched internet providers. WiFi in new router was configured the same as previous router, including same name and password. SONOS speakers would not reconnect, even after cycling power. Create a new WiFi network and follow instructions to use app to change network settings. Only 1 of 3 speakers come back. Nothing would bring those speakers back. Following other threads on this forum, did factory reset on speaker. App could finally find the speaker, but stated I could not use the speaker until firmware update. WTF. Updated. App still said I needed to update firmware to use speaker, but also told me the firmware was up to date. WTF. Following another thread on the forum, cleared app data and cache… no help… and uninstall / reinstall app. Both non-functional speakers request update. Perfoem update and finally get speakers sync’d to app. BUT, one speaker had no volume slider and the EQ won’t function. Cycle power and app, no help. Repeat all of above. After 3 hours of this crap, finally get system working… for 2 days. Today the volume slider is MISSING AGAIN.

Anyone have a way to correct this?

Honestly, the SONOS community should look into a CLASS ACTION LAWSUIT against SONOS.

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Best answer by Stanley_4

Have you rebooted the controller’s device since you did the static/reserved IP addresses?

The “force kill” option might work too but for me a reboot is less aggravation.

Maybe time to give the Sonos Support folks another try?

AjTrek1

Without commenting on the suggestion to “start a class action suit” as that horse has been beat to death. Try calling Sonos Tech support. Also as one speaker is the Play 5 Gen 1 you need to be using the S1 controller. At least for the Play 5 gen1. The others speakers will have be downgraded to play under the same S1 controller. If not you’ll have run two separate systems.

Together Everyone Achieves More = T.E.A.M.

W

wjogertAuthor

Contributor I

I selected Play 5; Gen 1 because I know it’s old… but not sure it’s actually Gen 1. It does work fine. All 3 speakers worked fine for over 2 years, until this network change.

AjTrek1

Please tell us what device (iOS/Android) you are using with the Sonos app.

Together Everyone Achieves More = T.E.A.M.

W

wjogertAuthor

Contributor I

Android on Samsung Galaxy

Update: reset factory AGAIN on the Sonos One SL that had no volume slider. Named the speaker differently. All 3 speakers had volume controls and functioned properly.

Next day, the 2nd Sonos One SL now had no volume slider. WTF. That is the one speaker in the setup that hasn’t had an issue.

Today, the 2nd Sonos One SL has the volume slider back, but the other 2 speakers have no slider. I did nothing… no power cycle, no disconnect, no resets, nothing.

It seems like the app just randomy chooses which speakers should not work each day.

Also, the app will not connect to any music sources now. How does SONOS not address this garbage?

jgatie

Android on Samsung Galaxy

Update: reset factory AGAIN on the Sonos One SL that had no volume slider. Named the speaker differently. All 3 speakers had volume controls and functioned properly.

Next day, the 2nd Sonos One SL now had no volume slider. WTF. That is the one speaker in the setup that hasn’t had an issue.

Today, the 2nd Sonos One SL has the volume slider back, but the other 2 speakers have no slider. I did nothing… no power cycle, no disconnect, no resets, nothing.

It seems like the app just randomy chooses which speakers should not work each day.

Signs of IP conflicts. These often show up after a router change because the new router, having no idea of the current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

buzz

Grand Maestro

After replacing the router one must reboot everything (following the above order) on the network — else there might be intermittent mayhem. SONOS is very active on the local network and more likely to be impacted by unfortunate IP address conflicts.

Refrain from any SONOS Factory Reset without further consult.

W

wjogertAuthor

Contributor I

Signs of IP conflicts. These often show up after a router change because the new router, having no idea of the current IP assignments, issues a new IP that is in use by another device. To cure this, do the following:

Reboot/power cycle your devices in the following order:

Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.

Allow each device to come back up before proceeding to the next. Note that you can permanently prevent duplicate IP addresses by assigning an IP to each device's MAC address in the router setup. See your router manual for details.

Gave all 3 speakers a static IP. Reboot entire network as stated above. 2 speakers have volume control. 1 speaker still does not. Cleared data and cache on app… no change.
I’ve now wasted 3 whole days on this. Still convinced that the issue is with the app.
Anything else I should try to get the 3rd speaker to respond??

Stanley_4Answer

Grand Maestro

Have you rebooted the controller’s device since you did the static/reserved IP addresses?

The “force kill” option might work too but for me a reboot is less aggravation.

Maybe time to give the Sonos Support folks another try?

C

Cleggy

Lyricist I

Same problem here

existing 3 year Virgin network. No changes

I have 4 Sonos speaker Sonos play 1 / play 3 / symonfisk bookshelf / and then the fickle “One SL”

All speakers have volume controls except . The SL !

this keeps intermittently happening.
I’ve manually updated the SL tonight. although I had auto update on. It had ignored this offer.. so I had the Sonos app,check for updates and it said oh yes There’s SL needing update

so it streams music fine but refuses to let the app on both my iPad or iPhone control the volume

everything reset No change. Volume controls on top of speaker work fine.

if it was an ip conflict then surely it wouldn’t stream music ! There’s no issues with anything else on my network and no conflicts reports

the old app was much more reliable.
frustrated 😣

buzz

Grand Maestro

Is the SL up to date? Temporarily wire the SL to the network and check for updates.

You also can view the various software version at Settings → General Settings → About Your System

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