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nielsoost
Contributor I
May 19, 2024
Question

Volume control missing from rooms in new app?

  • May 19, 2024
  • 23 replies
  • 3925 views

Hi,

It worked at first in het new app, but now the circle to control the playbar is gone? The only way to control volume is with apple tv remote. I tried turning it off and on twice already. Any suggestions?

Niels

 

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23 replies

Contributor I
May 19, 2024

I have the same thing.  To be honest the new role out of this app has been super buggy. I'm surprised at the poor quality control sonos has had with this roll out. 

 

I'm my set up the main bedroom missing the volume controls is the playbar. 

 

Corry P
Sonos Staff
May 20, 2024

Hi @nielsoost & @Dan_39 

Welcome to the Sonos Community!

Thanks for reporting this - sorry to hear of the issue you’re both having!

The next time you see the dot missing from the volume slider for your Playbars, could you each please submit a diagnostic and let me know when you have done so? Thanks.

There’s no need to post the given numbers here - please don’t, in fact.

Once I have diagnostics, I’ll pass them on to an engineer colleague for investigation.

Thanks again!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Lyricist I
May 25, 2024

I’m having an issue with the Sonos app where I’m not able to control the volume for certain speakers. The volume slide control is just blank for some speakers. 

Moderator edit: Moved to similar thread

nielsoost
nielsoostAuthor
Contributor I
May 26, 2024

@Corry P

Just after the problem occurred again I made a diagnostic:

please let me know how to fix :)

 

Moderator edit: diagnostic number recorded and removed

Lyricist I
May 26, 2024

Have the same issue. 

Lyricist I
May 26, 2024

 

Corry P
Sonos Staff
May 27, 2024

Hi @nielsoost 

Thanks for the diagnostics - I’ve passed them along to a colleague. There won’t be anything you can do to fix this (or it seems unlikely, anyway). We will investigate.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
Sonos Staff
May 27, 2024

Hi @Gilley 

I found some of your diagnostics too, and passed them along. Thanks!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Lyricist II
May 28, 2024

Same problem with last Sonos product in the list. Agree with the other comments this version release seems to be full of bugs.

Lyricist I
June 5, 2024

I am not that familiar with the Sonos community but I’m going to give this a shot.  The missing volume control  has been a regular issue for me too.  I am going to submit diagnostics after I send this message. 
I hope someone can help. Thank you.