Very disappointed with Sonos app. Please, improve it!

Actually, no.  The lock screen controls and volume buttons are limitations in the iOS and Android operating systems (regardless of what the inevitable “Dynamic Island” posts say.)   The limit on Amazon playlists is an Amazon limit, as is the browsing of playlists.  Each individual service is responsible for the look and feel of their implementation in the Sonos app.  Sonos only supplies the API, it is up to the service to implement.

So only the Apple problem could be a glitch on Sonos’ side, and even that is unlikely to be a problem in the app.

Even in the case that all the problems are outside the company (I doubt it, sorry), Sonos should react anyway, because the result is that their customers couldn’t enjoy the features they’re selling. I don’t mind if the solution is create a separate remote control, work closer the streaming companies, hire better programmers, pay them more, ore change the CEO (wait, they already do it after the new app launch 😅)… 

Premium items should be linked to premium user experience and premium service, because if not, nobody pays premium prices. It’s what I see from the new user point of view, I hope no bother happy and loyal Sonos customers with my opinions. it’s just how I feel.

Thanks!

React how?  How is any “reaction” from Sonos going to force Apple and Google to allow the hard buttons and lock screen to control 3rd party hardware when their development rules expressly forbid it?  How is any “reaction” going to force Amazon to fix the problems with their implementation of the SMAPI API when the terms of use gives the services full autonomy over their own implementation (not to mention Sonos cannot access their code)?  

You know what can help you get what you wish?  Lobby Apple/Google to allow 3rd party hardware control.  Or lobby Amazon to fix their SMAPI implementation.  You are the one paying Apple/Google/Amazon for their hardware and services.  Sonos pays them nothing.  You do.  So you are the one with the leverage.

Amazon Music Unlimited, with the commercial-free / Atmos upgrade, is a bit frustrating here too. Both the volume differences in stereo and Atmos and horrid sound from some Atmos tracks.

Amazon does appear to be working on it, things that were unlistenable a month ago are now playing properly. Maybe report problem albums and tracks to the Amazonn folks so they can prioritize the ones you want to hear?

Then, something need to be changed in the marketing side, because they’re selling things really hard to enjoy properly. Or perhaps I should return my Era 300 (still in the 30 days period) and change them by a couple of 100s, forget Atmos and keep using AirPlay (praying not suffering issues like in my Move 2, -for sure Apple fault!- 😬). We’ll see. 

Thanks anyway for your time answering my tantrum (hope using this word in the right way)

This issue is a bit more annoying because a while back both Android and iOS SONOS controllers used the lock screen controls. It was a clever hack. Unfortunately, both GOOGLE and APPLE viewed the hack as a security issue and gave SONOS a very simple choice — remove the hack or the controller App will be banned from the App Store.

I know that all my concerns with the Sonos App are Bezos and Cook’s fault, but I need to say it here, at least till I can save again the money I spent in speakers, to hire a psychologist:

Amazon Music doesn’t work properly in the Sonos App because the *** playlists limit of 100 songs. But it’s not just the fact that the app limits the number of songs, it also duplicates tracks along the queue! So, it makes the playlist almost useless or very annoying.

I cancelled Apple Music because of the glitches playing loseless through Sonos App.

I move from Spotify because Atmos doesn’t exist. 

I would try Tidal, but there are a lot of threads complaining about the integration with Sonos.

So, to sum up; I was a happy guy listening music through my Arc and Sub with AirPlay. After trust Sonos’ advertising about how amazing is Atmos playing in a HT setup, I get 2 Era 300 instead of choosing 100 ones, and then my only chance is to use the Sonos App, and then all the problems appear. Including discovering that mi Arc’s mic doesn’t work and there is no solution.

Despite the fact that all the problems are third parties fault, Sonos, please, try something! 
 

To the marketing people: your App transformed a promoter (loyal, enthusiastic and brand advocate) into a (polite and respectful) hater. It needs to be fixed, because I’m not a rare case. 

I’m not giving up with this issue and I contacted both, Amazon and Sonos support. 

Amazon guy says that if my problem is in Sonos app, when I play in my Sonos’ speakers, that must be solved by Sonos staff. He also tell me to reboot, reinstall and reverything. 

Sonos person has told me the same about reverything, and after insist, she said it is a known issue, without a solving date. I asked about the API-thing and in which roof she thought this issue is, but she couldn’t reply.

I feel like in Asimov’s Fundarion, very nice starships but nobody know how to fix them or how they work… 🚀

 

I wouldn’t expect a low level Amazon support person to know anything about developing for the Sonos app/SMAPI, nor should they.  Ditto for the Sonos support, they don't know anything outside of the scripts they are given.  Expecting details on how Sonos is developed from them is an exercise in futility.

If you need proof of who is responsible for the look and feel of their service in the Sonos app, you only have to read here:

https://docs.sonos.com/docs/content-service-get-started 

I agree, I didn’t expect much of both calls, but I’ve no access to higher level staff nor Bezos’ phone 😬

As far as I understand it, I suppose small companies are interested in develop the connection to Sonos, while with the big ones perhaps is Sonos the most interested to implement it, due it’s the only way to enjoy the features they’re selling. But of course, may be I’m wrong. 

Anyway, I’ve done everything I can. If they fix it, great, if not, I’ll keep looking for the way to solve the Sonos app lacks.