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Enthusiast I
July 13, 2024

"Upgraded" App - still a lot of bugs... any fixes?

  • July 13, 2024
  • 13 replies
  • 749 views

When the “upgraded” app was released, as you all know - it was a major debacle.  I tried to give Sonos some time, figuring the Product Team rushed the developers & project team, just so they could start selling the headphones.  However, it’s been several weeks, and there are still major bugs.  I’ve spent multiple hours reading things on the Community site (since it’s impossible to get through to Tech Support, and that seems like a lost cause anyway)… and found workaround to some issues, but I’d like to list others I haven’t found a solution for, in case anyone knows of a fix.  (Why we have to spend this much time figuring out workarounds for something that used to work just fine is beyond me...) 

I’ve read the various links (ex.https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates) posted about “planned upgrades” (i.e. restoring previous functionality) and bug fixes, but don’t see anything in the near future about these items.  I’ve restarted my system, uninstalled/reinstalled the app, restarted my phone, etc.  All no dice. 

I’m a software developer of 20 years, and have led multiple large projects myself, so am fairly logical/analytical - and open to troubleshooting with anyone technical (more than tier 1 support who will ask me to restart).  So, here goes…

  1. Whenever I pull up the app, it takes anywhere from 30-120 seconds to actually load the icons on my home screen (ex. my music services, recently played).  Sometimes it never loads things, and the little gray boxes just keep “flowing/spinning” and I have to exit and re-enter, and wait again.  Will this ever be fixed?
  2. Music Library keeps disappearing.  This is the main source of music for me, as I only occasionally use streaming services.  I found a workaround to go into the Windows desktop app and reload it, so that it reappears in my Android app, but this is beyond frustrating. 
  3. My Sonos playlists (which I’ve curated for 10+ years) are all gone.  (Supposedly they’re still there, but we have to use a third-party app, or the Sonos Windows app to get to them.)  Will we ever get access to our old Sonos playlists again on the Android app? 
  4. Unable to view or edit queue:  At first I could not edit any queues.  Then, they pushed an update, and I could occasionally update them.  However, I had to go into a playlist on my NAS drive, wait for it to stop “loading”, and hope the “Add to Queue” or “Replace Queue” options came up (which they did not always… sometimes I only got the option to add to home screen).  However, after the most recent app update, I just get an error when going into the queue:  “Unable to load.  Please try again.”.  Will we ever be able to modify queues again through the Android app?  (It looks like I can do so in the Windows app, but I’d rather not have to go turn on my laptop when I want to add a few songs or combine some playlists.) 
  5. “Edit Home” doesn’t work.  It saves my changes while I have the app open, but as soon as I exit and re-enter, everything is back to the original state.  This is especially frustrating when it removes my Music Library, which my main source of music. 
  6. Every few days, I wake up and find 1 or more speakers are muted.  (I only notice because of the green light on the speaker itself.)  It’s very random, and happens to different speakers.  This is very minor compared to everything else, but thought I’d let someone know. 

If anyone knows how to fix these things, or knows of a planned bug fix release coming up, I’d greatly appreciate it. 

 

Details of my system: 

Sonos:  Connect, ConnectAmp, Play3, Stereo Pair of Play1s, Era100, Move, RoamSL, 3 Sonos1 or Sonos1SL

App: Android (Google Pixel 3).  Latest OS & Sonos App. 

I’ve also had to download the Windows desktop app, just to get some features working again. 

I have a WD MyCloud Drive (i.e. NAS drive) with 8,000+ song files, which is my primary source of music.  I occasionally use a few free streaming services as well (Sonos, TuneIn, Calm Radio, etc.) 

 

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13 replies

Pools-3015
Prodigy I
July 26, 2024

I also have Sonos connected to my Eero mesh network, and can get different system configs depending on where I am in the house.  I have also tried thread enabled, but the app still cannot present the same system settings, music selection or speaker info everywhere in my home.  We also have a Boost integrated, which was supposed to fix these issues, but the app continues to frustrate.  We’ve tried all forms of resets, forget networks, remove components and add them back, etc., but continue to get inconsistent results.  and we get this same type of behavior from multiple devices: iphone15, iphone12, ipad, Mac.  Has anyone had consistent luck with Sonos and Eero mesh networks?  I’ll try anything at this point, I’ve invested too much money in Sonos to dump it now

Try removing the Boost and connect to your WIFI only. It has been depreciated and many users have found they have a more stable connection without it.

Prodigy III
July 26, 2024

I also have Sonos connected to my Eero mesh network, and can get different system configs depending on where I am in the house.  I have also tried thread enabled, but the app still cannot present the same system settings, music selection or speaker info everywhere in my home.  We also have a Boost integrated, which was supposed to fix these issues, but the app continues to frustrate.  We’ve tried all forms of resets, forget networks, remove components and add them back, etc., but continue to get inconsistent results.  and we get this same type of behavior from multiple devices: iphone15, iphone12, ipad, Mac.  Has anyone had consistent luck with Sonos and Eero mesh networks?  I’ll try anything at this point, I’ve invested too much money in Sonos to dump it now

You might be better off without the Boost as I seem to recall the new app does not play nicely with a Boost (which may be being phased out?). Your Eero mesh should negate the need for a Boost anyway.

I don’t have an Eero mesh but a TP-Link Deco mesh - same principle.

My first node is connected to the router by Ethernet. The router handles DHCP/IP address allocation, with wifi OFF. The mesh is operating in AP mode, not router mode, with wifi ON. No DHCP or NAT on the mesh, only on the router. It works perfectly with Sonos, with multiple speakers connecting across the three mesh nodes on either 2.4ghz or 5ghz as it sees fit. 
I have also given each node a fixed IP address. Just a personal preference, but it works…

My DNS is Cloudflare (1.1.1.1 and 1.0.0.1).
Maybe this info might help you?

Lyricist I
July 26, 2024

I also have Sonos connected to my Eero mesh network, and can get different system configs depending on where I am in the house.  I have also tried thread enabled, but the app still cannot present the same system settings, music selection or speaker info everywhere in my home.  We also have a Boost integrated, which was supposed to fix these issues, but the app continues to frustrate.  We’ve tried all forms of resets, forget networks, remove components and add them back, etc., but continue to get inconsistent results.  and we get thi same type of behavor from multiple devices: iphone15, iphone12, ipad, Mac.  Has anyone had consistent luck with Sonos and Eero mesh networks?  I’ll try anything at this point, I’ve invested too much money in Sonos to dump it now

You might be better off without the Boost as I seem to recall the new app does not play nicely with a Boost (which may be being phased out?). Your Eero mesh should negate the need for a Boost anyway.

I don’t have an Eero mesh but a TP-Link Deco mesh - same principle.

My first node is connected to the router by Ethernet. The router handles DHCP/IP address allocation, with wifi OFF. The mesh is operating in AP mode, not router mode, with wifi ON. No DHCP or NAT on the mesh, only on the router. It works perfectly with Sonos, with multiple speakers connecting across the three mesh nodes on either 2.4ghz or 5ghz as it sees fit. 
I have also given each node a fixed IP address. Just a personal preference, but it works…

My DNS is Cloudflare (1.1.1.1 and 1.0.0.1).
Maybe this info might help you?

Definitely, thanks for the Boost suggestion. thanks for the feedback, Ill give it a try