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DocRJNC
Contributor I
Oct 18, 2023 5:25 PM UTC

Upgrade Sonos Controller

When I attempt to upgrade the controller on my laptop, I get the following error

 

“Error 1324.  The path ?ProgramFiles (X86) contains an invalid character.”

 

I recently used some PC Mover Software (LapLink) that moved the contents of my old laptop to my new laptop.

 

Is there a config file or registry setting I can edit to fix this path.  I tried to delete the software and re-install, but get the same error message.

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4 replies

Stanley_4
Stanley_4
Grand Maestro
Oct 18, 2023 10:17 PM UTC

You need to find where that “?” is coming from and remove it.

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    DocRJNCAuthor
    Contributor I
    Oct 20, 2023 2:02 PM UTC

    Yes, that is what I am thinking.  However, I can’t find any config files that have that information.  I tried to look in the registry; but there is nothing there also.  I am waiting to talking with level 2 support, but having a problem connecting with them.  Level 1 did not have the answer.,

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    Stanley_4
    Stanley_4
    Grand Maestro
    Oct 20, 2023 8:09 PM UTC

    A Windows forum might be a better place to seek an answer since the “?” isn’t a Sonos issue.

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    buzz
    buzz
    Grand Maestro
    Oct 20, 2023 9:13 PM UTC

    You Sid “upgrade”, I assume that you meant “update”. Nothing critical is stored in the controller. I recommend uninstalling the controller and installing a fresh copy from the SONOS website. If you have a music library stored on your computer you may encounter some grief with folder names if LapLink fussed with them.

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