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mikegunnill
mikegunnill
Producer I
May 8, 2024 9:32 AM UTC
Question

Upgrade: lost playlists

After the last update on iOS I appear to have lost my own playlists. On my computer I can see and play them, but nothing shows on iOS. Grateful of some help please? Thx.

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    9 replies

    Asgard
    Lyricist I
    May 8, 2024 11:37 AM UTC

    Same thing happened to me too. I didn’t upgrade the Sonos App on the IPad yet and can see the playlists. How to proceed to keep them alive in the new Sonos App?

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    Prominent Collaborator I
    May 8, 2024 11:49 AM UTC

    Best to touch nothing - your system is intact on your speakers, but the new app is a mess and has broken playlists (among much, much else that is wrong). Use a desktop app or an un-upgraded device for now. I was able to downgrade (I have a UK Android account where the new app is not available yet) and everything worked fine again.

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      mikegunnill
      mikegunnillAuthor
      Producer I
      May 8, 2024 12:12 PM UTC

      Last reply doesn’t really answer my question. Yes I can make iOS work if I select the playlist from my Mac. I would like iOS to work as it should. Thx.

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      Mike Gunnill
      smeller
      Lyricist I
      May 8, 2024 9:47 PM UTC

      Upgraded app doesn't show my Sonos playlists either.  Is there a way to export the songs on the Mac so I don't lose them?

       

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        Prominent Collaborator I
        May 8, 2024 9:49 PM UTC

        Last reply doesn’t really answer my question. Yes I can make iOS work if I select the playlist from my Mac. I would like iOS to work as it should. Thx.

        Wouldn’t we all. But it won’t. No-one is going to help you beyond telling you that because they can’t. I recommended you downgrade your app to v16.1 but you didn’t like that advice. So sorry.

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        Bob_B
        Trending Lyricist I
        May 9, 2024 11:43 AM UTC

        Qobuz playlists are no longer available on the recent upgrade when using the Android app. (The Windows Sonos program displays and plays them correctly.)

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        David101
        Lyricist I
        May 10, 2024 8:55 AM UTC

        Absurd for new app to lose personal playlists, some having taken years to build.

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          LWTom
          Contributor II
          May 13, 2024 9:39 PM UTC

          Playlist are listed in Favorites in the New App.

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          N80
          Lyricist III
          Jul 21, 2024 9:10 PM UTC

          Playlist are listed in Favorites in the New App.

          Not in iOS.

          Two months later; no fix, no answers. And the advice to go back to the previous release is no help at all. It won’t let me.

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