Update to Controller for Mac

13 replies
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I had the same issues before when updating the Controller for Mac, before. Using macOS Ventura 13.2.1.

Tried to update from the software itself, always stops saying error, try again. After 3x the same happens. Found a direct link from Sonos and downloaded 15.1 to my mac. But will not open and function.

Grateful again for help please? I can not use my Controller for Mac at present.

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Z

zigazigazeeAnswer

Contributor I

I was having the same issue, and determined it was a Privacy & Security setting issue.

Here’s how I was able to fix it: Settings > Privacy & Security > App Management then make sure the Sonos Installer is toggled on

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J

JayBob

Trending Lyricist I

Thanks for this. Cured my most recent issues with the installer. Nice to have this information somewhere “up front” or maybe the error message you get when this happens could be more descriptive about things to try.

I get why the installer might need the rights to update/delete but any thoughts about why the Sonos app itself would need those rights? I try to change as few settings as possible cause Apple updates come through and seem to mess with stuff that I had set instead of preserving my settings. I haven’t had any other issues except for the last two Sonos installer “fails”.

Thanks!!

M

MLNak

Lyricist I

Worked GREAT! Remove the prior control app, restarted to clear all and downloaded the update. No issues. Thanks!!

T

Tuur

Trending Lyricist I

I was having the same issue, and determined it was a Privacy & Security setting issue.

This is the correct answer @Jamie A

Cheers!