Skip to main content
DSimonton
Trending Lyricist I
November 15, 2023
Answered

"Update Music Index Now" fails with "Music Files Not Available," but they are

  • November 15, 2023
  • 15 replies
  • 656 views

I’m having an issue where Sonos will not update the music index for my NAS unless I remove and re-add the path to the NAS.

I Select System/Music Library/Update Music Index Now, and it throws an error upon scanning:
“Music Files Not Available
[NAS path] is no longer available.  The device where the music files are stored may not be powered on, or the path may have changed.  Go to Settings>System>Music Library Setup to check the path.”

But the music files are all still there, and available (minus the ones that have been added recently).  They play back just fine.  So the device is available, and it’s powered on, and the path hasn’t changed.

I can then force Sonos to re-index ONLY if I remove the path to the NAS from the Music Library Setup, and then re-add the path.  The EXACT same pathname.

Can’t I just get it to re-index without having to go through all that every time I add new music?  Oh, the scheduled “Music Index Update Time” function doesn’t work, either.  

This is a Western Digital NAS hardwired to my network router.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by DSimonton

Oh, frabjous day!  Callooh!  Callay!

So my Sonos S2 system updated to version 15.10 yesterday.  This morning, I thought, “one more try?”

And it finally works again!  My crusty, old, but still perfectly functional NAS indexes again, without having to remove and re-add the path to the music share.

So, yeah, there’s several hundred dollars saved.  I *did* back up my entire music library to an SSD, per the wisdom of those who have contributed above.  But for now, I’ll keep using my old WD NAS, because why not?  Thanks, Sonos. 

15 replies

Show previous replies
Stanley_4
Stanley_4
Grand Maestro
November 18, 2023

Got any other computers that are left running full time that you could use to share your music from? An old laptop is a good candidate.

My antique Raspberry Pi v3 is happy to serve up four (the most I’ve tried) FLAC streams with no issues. A Pi Zero will work too. Setting them up is a bit picky but not rocket science.

DSimontonAuthorAnswer
Trending Lyricist I
November 20, 2023

Oh, frabjous day!  Callooh!  Callay!

So my Sonos S2 system updated to version 15.10 yesterday.  This morning, I thought, “one more try?”

And it finally works again!  My crusty, old, but still perfectly functional NAS indexes again, without having to remove and re-add the path to the music share.

So, yeah, there’s several hundred dollars saved.  I *did* back up my entire music library to an SSD, per the wisdom of those who have contributed above.  But for now, I’ll keep using my old WD NAS, because why not?  Thanks, Sonos. 

DSimontonAuthor
Trending Lyricist I
November 25, 2023

Nope.  Spoke too soon.  It was indexing fine for a couple days, but now it won’t even connect to my NAS anymore.  *I* can still connect to my NAS on any of my computers.  Can upload and download files just fine.  No network problems.  But Sonos will no longer add my NAS path back.  Sigh.  Maybe Sonos is what I should replace. 

DSimontonAuthor
Trending Lyricist I
November 25, 2023

Okay, one more update for the benefit of anyone reading along with a similar problem.

My 13-year-old WD My Book Live NAS, which has served me well, mostly low-maintenance, appears to have been the culprit.  Though it appeared to work mostly as expected, it seems that something about the configuration had become corrupted.

Fortunately, it allowed me to back everything up to an external SSD, and then it passed a full system check, but it still wouldn’t establish a remote connection, though the network access reported “good.”  I ended up doing a Factory Restore in the WD utilities, and voila: the remote connection functionality was restored.  I restored my music backup, and Sonos now connects to the NAS, and indexing appears to be stable as well, for now at least. 

I don’t know how to “un-favorite” my previous reply about the 15.10 software update, which may have merely coincided with a stretch of time when indexing decided to work for a few days.  Not sure what the cognitive bias is about assuming causality, but that was probably an error. 

Back to researching a replacement NAS, but sheesh, these things have gotten expensive in the last 13 years. Looks like I could go WD again for a little over 300. 

    Stanley_4
    Stanley_4
    Grand Maestro
    November 26, 2023

    I replaced my WD Live with a Raspberry Pi and a USB to SATA cable. A Pi Zero will do the job with no strain.

    Ask around a lot of folks have older Pi they are no longer using that will be happy to serve up Sonos music.

      Terms & ConditionsAccessibility statement