Avid Contributor I

Question

UPDATE - Adding Music Library

Forum|Forum|2 years ago
June 27, 2024
12 replies
695 views

sonos said update would be mid June for missing library on their system after the update to app last month ….its nearer end of June and still can't access library on my sonos system..I use MAC

Anyone and ideas or when this will be resolved

any help be appreciated

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jgatie

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

S

stevie56Author

Avid Contributor I

The plus sign I try to add music folder but error 913 keeps coming up

this was fine till I updated last month ???

missing library now ??

press250

Prodigy III

sonos said update would be mid June for missing library on their system after the update to app last month ….its nearer end of June and still can't access library on my sonos system..I use MAC

Anyone and ideas or when this will be resolved

any help be appreciated

Hi @stevie56, the route you are trying to take does not (and will not) work anymore. Here is the background for context …

And here is a solution you can follow if you are on Windows …

jgatie

The plus sign I try to add music folder but error 913 keeps coming up

this was fine till I updated last month ???

missing library now ??

You can’t add a Music Folder anymore. You need to follow the directions to configure a network share folder and add it as an NAS folder (choice #3).

R

rde1376

Lyricist I

are you saying that adding a music folder (choice #1) is never going to be made to work in future releases??

thanks!

press250

Prodigy III

are you saying that adding a music folder (choice #1) is never going to be made to work in future releases??

That is correct @rde1376, the “My Music Folder” mechanism is not and will not be supported. Here is the background by way of explanation …

jgatie

are you saying that adding a music folder (choice #1) is never going to be made to work in future releases??

thanks!

Why does it matter if choice #3 actually works just as well?

T

Tangox2

Contributor II

sonos said update would be mid June for missing library on their system after the update to app last month ….its nearer end of June and still can't access library on my sonos system..I use MAC

Anyone and ideas or when this will be resolved

any help be appreciated

The Sonos beta team is looking for testers. Will this software update correct the access to music library issue? Definitely will not purchase any new gear (incl headphones) until this is resolved and permanence guaranteed.

A

Aoxomoxoa

Lyricist I

I find the Sonos support on this issue very disappointing.

If it’s as simple as “You can’t add your music library at the moment, due to software issues, but you will be able to fairly soon when we’ve fixed it” then say that.

The first I was aware of it was today when I tried to update my music library and was told that Sonos could no longer connect to the drive. I deleted the link to the music library and tried again. Nothing.

I then scour the forums and find that there is indeed an issue: not mine but Sonos’. There are hints that this can be worked around by changing sharing permissions, enabling SMB and NTML authentication. So I try these and they don’t work (I’m using MacOS 14.5 and a Synology NAS with DSM 7.2.1).

The iOS (iPhone) S2 controller is absolutely no help, with not even a setting visible for Music Library.

Apparently, according to one forum, Sonos are not intending to fix the issue. I find this hard to believe; unlikely even. But where are Sonos to tell me what’s really going on?

I tried contacting Sonos “support”. It’s really just a FAQ library with a chatbot attached. The chatbot recommended that I phone Sonos support. Queue waiting time: 50 minutes.

So, I’ve given up. I can play my music library using mConnect to a Bose portable speaker.

Thanks Sonos.

jgatie

I find the Sonos support on this issue very disappointing.

If it’s as simple as “You can’t add your music library at the moment, due to software issues, but you will be able to fairly soon when we’ve fixed it” then say that.

The first I was aware of it was today when I tried to update my music library and was told that Sonos could no longer connect to the drive. I deleted the link to the music library and tried again. Nothing.

I then scour the forums and find that there is indeed an issue: not mine but Sonos’. There are hints that this can be worked around by changing sharing permissions, enabling SMB and NTML authentication. So I try these and they don’t work (I’m using MacOS 14.5 and a Synology NAS with DSM 7.2.1).

The iOS (iPhone) S2 controller is absolutely no help, with not even a setting visible for Music Library.

Apparently, according to one forum, Sonos are not intending to fix the issue. I find this hard to believe; unlikely even. But where are Sonos to tell me what’s really going on?

I tried contacting Sonos “support”. It’s really just a FAQ library with a chatbot attached. The chatbot recommended that I phone Sonos support. Queue waiting time: 50 minutes.

So, I’ve given up. I can play my music library using mConnect to a Bose portable speaker.

Thanks Sonos.

Sonos has recently published this support page with instructions on how to add your library since SMB v1 and HTTP sharing was discontinued.

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

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