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DaveToo
Contributor I
December 29, 2024
Answered

unfinished songs on Sirius XM on Amp

  • December 29, 2024
  • 2 replies
  • 86 views

Songs randomly change, mid-song, on Sirius XM, and change to another. It just happened again:  Led Zeppelin song was playing, stopped, and Stephen Still’s song starts playing, until its completion. I can’t discern a pattern, but it happens many times a day. Can’t determine if it’s Sirius XM or Amp. Anyone else experienced this? Thx

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Best answer by Corry P

Hi ​@DaveToo 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with your Amp not completing some songs.

In all likelihood, this will be caused by interference. If there are any WiFi devices near (within 1m or 3 feet) of the Amp, please remove them. Likewise for the router.

Please also see our Reduce wireless interference help page for more advice.

If you continue to see such issues after moving devices, or if there are no devices to move, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

2 replies

Pools-3015
Pools-3015
Prodigy I
December 29, 2024

Have you tried any troubleshooting steps like restarting your router/network, rebooting the amp or restarting your phone?

I have not experienced the issue you are having, but my Amp is hardwired to my network.

    Corry P
    Corry PAnswer
    Sonos Staff
    January 2, 2025

    Hi ​@DaveToo 

    Welcome to the Sonos Community!

    Sorry to hear of this issue you are having with your Amp not completing some songs.

    In all likelihood, this will be caused by interference. If there are any WiFi devices near (within 1m or 3 feet) of the Amp, please remove them. Likewise for the router.

    Please also see our Reduce wireless interference help page for more advice.

    If you continue to see such issues after moving devices, or if there are no devices to move, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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