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DaveToo
Contributor I
Dec 29, 2024 2:54 PM UTC
Answered

unfinished songs on Sirius XM on Amp

Songs randomly change, mid-song, on Sirius XM, and change to another. It just happened again:  Led Zeppelin song was playing, stopped, and Stephen Still’s song starts playing, until its completion. I can’t discern a pattern, but it happens many times a day. Can’t determine if it’s Sirius XM or Amp. Anyone else experienced this? Thx

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Corry P
Corry PAnswer
Sonos Staff
Jan 2, 2025 11:01 AM UTC

Hi ​@DaveToo 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with your Amp not completing some songs.

In all likelihood, this will be caused by interference. If there are any WiFi devices near (within 1m or 3 feet) of the Amp, please remove them. Likewise for the router.

Please also see our Reduce wireless interference help page for more advice.

If you continue to see such issues after moving devices, or if there are no devices to move, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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2 replies

Pools-3015
Pools-3015
Prodigy I
Dec 29, 2024 3:14 PM UTC

Have you tried any troubleshooting steps like restarting your router/network, rebooting the amp or restarting your phone?

I have not experienced the issue you are having, but my Amp is hardwired to my network.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Jan 2, 2025 11:01 AM UTC

    Hi ​@DaveToo 

    Welcome to the Sonos Community!

    Sorry to hear of this issue you are having with your Amp not completing some songs.

    In all likelihood, this will be caused by interference. If there are any WiFi devices near (within 1m or 3 feet) of the Amp, please remove them. Likewise for the router.

    Please also see our Reduce wireless interference help page for more advice.

    If you continue to see such issues after moving devices, or if there are no devices to move, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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