Unable to transfer system to new sonos account

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I setup 2 Sonos systems last week for my customers (2 x Sonos Amps for 1 job and a Sonos Arc with a sonos Amp for the other) both of these systems I setup with my account. After completing the installation and handing over to the customers I was unable to transfer the account. After pressing the transfer account button pressing the continue button the app did not go to another page to proceed.

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Corry PAnswer

Sonos Staff

Hi @Marquee et al

We now consider this issue to have been resolved with the latest software updates.

Please ensure your Sonos system and app are up to date. If you still encounter this issue after doing so, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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MarqueeAuthor

Contributor I

Hello ranjb, If you just want to change your email address then you can do so with the sonos login on a web browser https://login.sonos.com/ just login with your old email address and click my account and then edit info and put in new email address

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ranjb

Avid Contributor I

Sorry should have mentioned I tried that option also and I am able to change to a new email address but once I click save it just reverts back automatically to the original email.

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Corry PAnswer

Sonos Staff

Hi @Marquee et al

We now consider this issue to have been resolved with the latest software updates.

Please ensure your Sonos system and app are up to date. If you still encounter this issue after doing so, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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