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Greentree
Contributor I
September 16, 2022
Answered

Unable to see products via Sonos App on iOS 16

Hi,

I recently lost all my products off the Sonos app. I have followed the instructions to reset the router, Wi-Fi and turn off all the products but it doesn’t seem to help.

I also noticed that our iPhone that is still on iOS15 can still see them via the app.. but my iPad and iPhone on iOS 16 doesn’t.

Has anyone experienced anything similar or have any suggestions?

Thanks

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Ken_Griffiths
Ken_GriffithsAnswer
September 16, 2022

I’m using iOS 16 on an iPhone XR and both the S1 and S2 Sonos Apps are working fine here - maybe reboot the iOS device and check/reset it’s WiFi network connection and see if that perhaps fixes it. Ensure that vpn/security software (if using) is not interfering with the connection to devices on the LAN.

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JeremiahRG
Lyricist II
April 4, 2023

Ugh, not to keep going on this but --- then why would the Sonos app work on the macbook pro (not connected to ethernet, on the same wifi network) but the Sonos app on the iphone 14 pro will not work.

And on my wife’s iphone 13 running the newest iOS.

Doesn’t make sense that it is a mesh network issue if the laptop works fine on the same mesh network?

Asking because this is an issue we can see across the forum for Sonos users with the latest iOS software.

Ken_Griffiths
Ken_Griffiths
April 4, 2023

I’m running iOS/iPadO6 16.4 on 5 devices here on a different network setup (non-Google) - and not seeing a device discovery issue, perhaps it’s a compatibility issue between your network and your iPhone mobile, maybe something is awry with your mobile, or something is running on your mobile that’s intermittently interfering with the multicast discovery. I’m not seeing lots of people complaining about it since iOS 16.4 was released, but have seen lots of complaints about Google WiFi in the past… maybe try your original router WiFi instead and switch off the Google router/satellites and see if the issue goes away.

The fact the Wife’s iPhone is working okay now makes me wonder if it’s your actual iPhone 14 that maybe has an issue. Trying a different WiFi network might help you with troubleshooting the matter.

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