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Greentree
Contributor I
September 16, 2022
Answered

Unable to see products via Sonos App on iOS 16

Hi,

I recently lost all my products off the Sonos app. I have followed the instructions to reset the router, Wi-Fi and turn off all the products but it doesn’t seem to help.

I also noticed that our iPhone that is still on iOS15 can still see them via the app.. but my iPad and iPhone on iOS 16 doesn’t.

Has anyone experienced anything similar or have any suggestions?

Thanks

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Ken_Griffiths
Ken_GriffithsAnswer
September 16, 2022

I’m using iOS 16 on an iPhone XR and both the S1 and S2 Sonos Apps are working fine here - maybe reboot the iOS device and check/reset it’s WiFi network connection and see if that perhaps fixes it. Ensure that vpn/security software (if using) is not interfering with the connection to devices on the LAN.

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22 replies

Ken_Griffiths
Ken_GriffithsAnswer
September 16, 2022

I’m using iOS 16 on an iPhone XR and both the S1 and S2 Sonos Apps are working fine here - maybe reboot the iOS device and check/reset it’s WiFi network connection and see if that perhaps fixes it. Ensure that vpn/security software (if using) is not interfering with the connection to devices on the LAN.

    AjTrek1
    AjTrek1
    September 16, 2022

    To add to @Ken_Griffiths comment I have and iPhone 12 Pro Max running iOS 16 with no issues using the S2 App. 

    Together Everyone Achieves More = T.E.A.M.
      GreentreeAuthor
      Contributor I
      September 16, 2022

      Thanks for your help! Seemed to be Express VPN causing trouble - I flicked some of the settings off and on and it’s all bounced back to life… odd! 

      Edit.. actually I just tried on the iPad too and reinstalling the VPN config seemed to do the trick if that helps anyone else.

        Adam_8
        Contributor I
        September 21, 2022

        Is your correct network selected on your phone Wi-Fi? 

        Sly Dawg
        Contributor I
        September 28, 2022

        I can’t connect after updating to iOS 16 either. No VPN or any other interface.

        My wife who is still on iOS 15 can connect with no problem…

        Any other ideas?

        Airgetlam
        Airgetlam
        September 28, 2022

        It’s weird. I’ve got no issues connecting to my Sonos system with my iPhone 13 using iOS 16 (or 16.02 now). Have you tried a hard reboot of your iPhone? Is it, as @Adam_8 suggests, connected to the correct wifi signal, and not just the cell phone tower?

         

        Bruce
        User2017
        Lyricist I
        October 11, 2022

        I had the same problem after upgrading iPhone to IOS16.  iPad was fine as still on older iOS.  But iPhone couldn’t see any of the speakers.  I don’t have a VPN.  I reset the phone and that fixed it.  

          VFAR
          Lyricist I
          November 15, 2022

          Same here… three Sonos speakers, one iOS 16 iPad mini… app loads, but I can’t load the speakers, it says I need to turn on location services (with directions on old iOS). All location services are correctly assigned to the Sonos App…. won’t let me click beyond that screen to turn on.

          Airgetlam
          Airgetlam
          November 15, 2022

          What kind of network? You may have this issue if your iPad is on a different subnet than your speakers are on. 

          Bruce
          MirkoM
          Lyricist I
          December 8, 2022

          I have 3 devices with IOS 16.1.2 and the S2 app. None of them can connect to my Sonos Five. Other two devices with IOS 15.x can.
          No reboot of devices, Sonos Five or other procedures did work.
          Any suggestion?
           

          Mirko

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