Unable to Reauthorize Plex in Sonos Amp

18 replies
678 views

My plex account somehow became deauthorized within the Sonos app (on Android). I tried to reauthorize the account. The pop-up webpage stated after signing in “Thanks! You have successfully signed in. You may now close this window.”

When I go back to the Sonos app, the app states “Account not found. Unable to add Plex account.”

Each attempt to authorize adds a new token in Plex for authorized devices. I tried deleting each token in Plex and it still will not actually authorize within Sonos.

There are no other issues with Plex at this time. It is accessible inside the local network and outside the local network.

I would like to solve this soon as I use Plex playlists for my kids, especially lullaby music for them.

Plex

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

106rallyeAnswer

See https://status.sonos.com

Show previous replies

B

bench

Contributor I

It’s not that odd if it’s a service falling over, as it sure seems to be.

M

mgenthner25

Trending Lyricist I

I tried reporting the issue to Sonos Support but I called to late (their hours are 9AM - 11PM ET). So, I’ll try again in the morning. Seems as though a number of folks are having the same issue so hopefully, we get some resolution.

-Mike

K

Kulouie

Lyricist I

I’m having the exact same problem as the OP and found out the same way, trying to play music for the kids bedtime. Not helpful, but posting so I’ll see if anyone posts a solution