unable to play youtube music

Hi @richp & @WirelesslyChallenged 

Please note that a service outage for YouTube Music has now been identified.

Please keep an eye on https://status.sonos.com/ for any status updates.

I hope this helps.

have the same problem, on android i am missing content” no content items available”

Hi @b4bylon 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope they are able to help.

ok thanks, but i did follow the apps steps.

@b4bylon I’m having a similar problem too.  Since upgrading to the newest app version my YTMusic Premium subscription is fast becomming worthless.  The best I can hope for now is to replay tracks/albums that are in my ‘Recently Played’ or ‘Favourite’ lists.  I’m unable to search for any other content.

I’ve done the following:

•  made sure the subscribed YTM Premium account is the one held by the subscription owner
• removed and added, reauthorised the YTM account
• confirmed router, WLAN DNS is correct for access to YTM (no change here, confirmed access from other devices)
• confirmed YTM access via SONOS app by replaying tracks from YTM (as above)
• as far as I’m able to, all SONOS appliances running latest updates
• has only been an issue since upgrading to new app
• affects three iOS, three Android devices.  All were functional prior to latest app update.

Please, if anyone has a suggestion, let me know.  Currently I’ve got $8k worth or SONOS gear quickly becoming worthless.

Since the Sonos app upgrade we are facing so many issues I don't have the courage to count them. 

However not being able to play services I pay for really upset me. Amazon and YouTube Music don't work. I have to use Airplay2 to get it work. 

It is just inacceptable to launch an app with so many issues. And the support is totally helpless. Where did you outsource the support??

Quick, but frustrating update:  I can successfully search for and play any content from YTM if I use the SONOS application on my Windows 10 PC.

Further confirms there are significant problems with the latest version of the Android/iOS app.

bump :

...exact same issue here - I have dropped the app off my phone, re-auth’d the app with my music account and still no search results for anything (official Google app plays fine).

You’d think that Sonos would update their support status on this - since the YTMp service is probably in the top 5 music services that people use and fixing it would be high priority.

Ever since this dumpster fire of a new app came out - I have lost the ability to play approximately 30% of the albums I try to load up on YouTube music. I’m using an Android based phone, but have the same issues through the web-portal. 

Most of the time I get no error message, I just get a endless loading wheel or even worse the play button looks like its loading for half a second then just goes back to the play button without triggering anything. Every now and then a “Something went wrong” error appears on screen (so helpful...).

There’s plenty of albums that work fine - but some artists in particular seem to throw up the error across their entire catalogue. Examples:

• Marlon Williams - Make way for love
• Iggy Pop - Free
• …trail of dead - Source tags and codes

That’s three examples I remember off the top of my head. 

Each of these albums works fine natively in the YT Music app.  When I can convince my Google Assistant to load them up via voice command I can even get them to play through the speakers (but my Google Assistant has always struggled with my accent, so that’s not always easy). My wife can play them using her Apple phone with the Airplay function. 

I’ve tried to get a hold of Sonos support many times, but the waits to call centres from Australia are ridiculous, the online chat function is basically broken and there doesn’t seem to be any other easy way to contact Sonos in any meaningful manner. Obstructionist behaviour at its finest...

FWIW - the issues with this app and Sonos’ ridiculous refusal to roll back the app while they rectified the many, many issues are a clear breach of Australian Consumer Law - rendering the speakers as having a ‘Major fault’. I am fully entitled to a refund from Sonos for these speakers due to this breach, despite them being out of warranty. Unfortunately Sonos have no clear way to actually start this process, and having been through a similar situation with other big corporations I know its a painful and slow process if the company decides to make it one - which it is clear Sonos will attempt to do. 

Hi @Itsumishi 

Sorry to hear of the problems you’ve been having with YouTube Music. I listen to YouTube Music on my Sonos system, daily,  without issue. I was also able to play/view the albums you specifically mentioned on my system:

As a consequence, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.