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Best answer by danwooller

Well, I think I’ve worked it out, either Sonos or Google are blocking my VPN provider. Changed the DHCP server to bypass the VPN and rebooted Sonos and it worked. Changed it back and reconnected the VPN to get a different IP address and it works.

Thanks @Corry P for making me think a little further, the premium/free was a red herring.

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danwoollerAnswer
Trending Lyricist I
May 25, 2023

Well, I think I’ve worked it out, either Sonos or Google are blocking my VPN provider. Changed the DHCP server to bypass the VPN and rebooted Sonos and it worked. Changed it back and reconnected the VPN to get a different IP address and it works.

Thanks @Corry P for making me think a little further, the premium/free was a red herring.

Corry P
Corry P
Sonos Staff
May 25, 2023

Hi @danwooller 

Good to hear that you found an answer, and thanks for updating the thread!

I guess that might be why Sonos do not support the use of VPNs? Having said that, a VPN configured on the router should have a much better chance than once exclusive to client devices. That it didn’t suggests the servers you are connecting to are checking and choosing to deny service.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    danwooller
    Trending Lyricist I
    May 25, 2023

    Hi @danwooller 

    Good to hear that you found an answer, and thanks for updating the thread!

    I guess that might be why Sonos do not support the use of VPNs? Having said that, a VPN configured on the router should have a much better chance than once exclusive to client devices. That it didn’t suggests the servers you are connecting to are checking and choosing to deny service.

    If you’re not paying, you’re the product.

    I’m paying so I’m not going to be the product as well. Using a VPN helps in that goal as does using PiHole to block analytics traffic. Have been using both Sonos and Google for years with both PiHole and a VPN, this is the first time I’ve had an issue

    Thanks again @Corry P for helping me to get to a solution so I can blast Them Crooked Vultures throughout the house.

      basilsmells
      Lyricist I
      June 22, 2023

      I have this issue but I don't have a VPN on and taking the account on and off of the Sonos app hasn't worked either. I'm not able to disconnect the router, so is there anyways to fix this?

      (This is all that shows up)

       

        Yomat
        Lyricist I
        September 8, 2023

        No VPN and the exact same problem here.

        Nothing avaiable, even the YTmusic logo that appears as a grey dotlined square !!!???

          Corry P
          Corry P
          Sonos Staff
          September 8, 2023

          Hi @Yomat 

          I am listening to YouTube Premium as I write this (in the UK) and have no problem with browsing either.

          In case the issue is specific to your region, I recommend keeping an eye on https://status.sonos.com/ - it’s not automatic and relies on reports from those such as yourself, but if the issue is not local to your own system then something should indicate as much there eventually.

          In the meantime, I recommend you reboot all devices involved - your router, your speakers, and your phone/tablet. Any one may fix the issue, but it’s often easier to just do them all in one go. I recommend rebooting the router by removing power for at least 30 seconds.

          I hope this helps.

           

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Misterkong
          Lyricist I
          November 22, 2023

          i had the exact same problem when i was using my YT Channel user for YT Music. No content was displaying in the Sonos Controller. i removed the service and reconnected it with my Main Account from YT/Google. it worked since then...

            Ikhtionikos
            Lyricist I
            December 3, 2023

            I too have this issue, and honestly, most of the diganostics and sollutions you recommend sound like gaslighting at least.

            I have a Synfonisk, we have downloaded the app over several devices, namely Samsung Android phone, iPhone 12, Windows 10 laptop, MacOS Ventura Macbook. While it is possible to cast any sound from the iPhone via Airplay, there is no way to connect any other source via the app, on either of the devices. The only accessible thing is Sonos Radio. No Youtube music, nothing. We don’t have VPN, firewall is not blocking it. The fact that Youtube is on Premium should not be the issue. Normally it’s the free versions that have limited functionalities, not the premium ones. 

            Resetting the router should have no effect on troubleshooting device connectivity or especially app connectivity, unless general network connectivity is an issue. 

              JoseMoralesP
              Lyricist I
              December 11, 2023

              I have the same issue here. So I don’t know if Sonos is aware or if there is any way we can provide awareness about this issue, but every time you request support they male you test other music services and stuff but the service is not the issue. The issue here is due to Google policies or whatever they did something that separated your main Google account from your YouTube profile both music and videos account are the same this if you have been a YouTube user for very long and the issue here is that when you add YouTube music to Sonos system the Sonos system is only capable of taking your main Google account and not your YouTube profiles and the big issue is that I don’t use my Main Google for my YouTube Music! So I don’t have anything in there is completely useless come on guys! I don’t know if you are aware of this but is clearly a big problem. 

                Ken_Griffiths
                Ken_Griffiths
                December 11, 2023

                I have the same issue here. So I don’t know if Sonos is aware or if there is any way we can provide awareness about this issue, but every time you request support they male you test other music services and stuff but the service is not the issue. The issue here is due to Google policies or whatever they did something that separated your main Google account from your YouTube profile both music and videos account are the same this if you have been a YouTube user for very long and the issue here is that when you add YouTube music to Sonos system the Sonos system is only capable of taking your main Google account and not your YouTube profiles and the big issue is that I don’t use my Main Google for my YouTube Music! So I don’t have anything in there is completely useless come on guys! I don’t know if you are aware of this but is clearly a big problem. 

                Maybe see if this link can perhaps assist you.. it looks like they can all be put under one roof…

                https://support.google.com/youtubemusic/thread/88482844/how-to-transfer-youtube-music-premium-subscription-to-another-google-account?hl=en

                If no joy then you probably need to take this up with Google, as their customer and explain to them the difficulties you are having with the different account credentials. 

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