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FiFi5
Contributor I
November 20, 2020
Answered

Unable to play “Sonos Radio” Access denied

Can’t play any radio station at all all of a sudden, 

I get :“Unable to play “Sonos radio” access denied  or “unable to play the radio station” messages despite being logged in and able to play other music via Apple or Tidal without issue, internet connection good etc.

Have logged out and back in and tired from multiple devices, same.

 

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    gebrouwe
    gebrouweAnswer
    Lyricist I
    November 21, 2020

    This morning Sonos radio was working again, without any change from my side. I guess there was a malfunction of the Sonos infrastructure and Sonos technicians managed to repair it.

     

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    35 replies

    gebrouwe
    gebrouwe
    Lyricist I
    November 20, 2020

    Same issue here, since 13:00 CET.

    Peter84
    Lyricist I
    November 20, 2020

    I also have the same issue with Sonos Radio.
    But on the other hand tune-in radio is working.

    gebrouwe
    gebrouweAnswer
    Lyricist I
    November 21, 2020

    This morning Sonos radio was working again, without any change from my side. I guess there was a malfunction of the Sonos infrastructure and Sonos technicians managed to repair it.

     

      Mark P
      Mark P
      Retired Sonos Staff
      November 22, 2020

      Hi  @gebrouwe.

      Welcome, thank you for reaching out to Sonos Community.

      We will monitor this closely, thanks for you’re feedback.

      If you need help with any other information, please be sure to let us know.

      Help others find useful content by clicking the like button and selecting the best answer to your question
      FiFi5Author
      Contributor I
      November 22, 2020

      Thanks all for adding some weight to this issue, appreciate your responses!

      I too have Sonos/internet Radio back, seems to be some glitch in the permissions somewhere to me, but pleased it seems to have “fixed itself”.  

      I’m estimating that my radio access was denied for up to 36 hours maybe a fare bit less, I wasn’t in trouble shoot mode, just slightly frustrated, but happily got on with a great weekend surrounded by fine SONOS sound just not radio.

      Mystery continues, I will report if the same occurs again, maybe a pattern may appear.

       

       

       

        Mark P
        Mark P
        Retired Sonos Staff
        November 22, 2020

        Hi @FiFi5.

        Welcome, thank you for reaching back to Sonos Community.

        You may wanna try also our free trial for the Sonos Radio HD.

        Manage your Sonos Radio HD subscription

        Let us know if it works. If you need help with any other information, please be sure to let us know.

         

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        FiFi5Author
        Contributor I
        November 23, 2020

        Thanks Mark,

        I may be missing something but I do not see anywhere a “subscriptions” link when I log in, puzzled by the instructions in your link.

        regards

         

         

        Mark P
        Mark P
        Retired Sonos Staff
        November 23, 2020

        Hi @FiFi5.

        Welcome, thank you for reaching out to Sonos Community.

        Here are some requirements for Sonos Radio HD:

        • Latest Sonos app R6 versoin.

        • Registered Sonos household.

        • Broadband internet and wifi fast enough to handle the high demand of FLAC audio streams.

        • Valid Sonos Radio HD subscription.

        • Customers outside of the US and UK will not se the Sonos Radio HD.

        Let us know if it works. If you need help with any other information, please be sure to let us know.

         

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        Airgetlam
        Airgetlam
        November 24, 2020

        What is the R6 version? Is that 12.2.1, or is it something else?

        Bruce
        Mark P
        Mark P
        Retired Sonos Staff
        November 26, 2020

        Hi @Airgetlam.

        Welcome, thank you for reaching out to Sonos Community.

        Yes, that is the 12.2.1 version.

        If you need help with any other information, please be sure to let us know.

         

        Help others find useful content by clicking the like button and selecting the best answer to your question
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