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The Monkeys
Contributor I
May 7, 2020
Question

Unable to play "song title" - the spotify account login information is invalid

Hello.

 

We have a Sonos system here at my work. I am attempting to reconfigure the whole system with the Sonos Boost, which was successful. I have now placed the speakers back to their original spots.

I have linked the spotify account with the sonos app successfully, but when I attempt to play a song, i get an error message “ Unable to play "song title" - the spotify account login information is invalid”

I have also tried linking my own spotify account, with the same issue.

 

I do notice that when the spotify is not linked, the sonos speakers are still active on the spotify connect, although can’t connect to it either way.

 

Sound cloud does work fine aswell, just spotify that is not working.

 

Any ideas?

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      14 replies

      Show previous replies
      Mrmayhem4
      Lyricist II
      May 11, 2020

      I have been having the same issue. I keep getting the “account information not valid” error every time. I have changed passwords.  I have removed and added Spotify, I have reauthorized the account, and I even created a new Spotify account added that account to my Sonos and got the same error. All other apps work, Sonos is just not getting the account details from Spotify for some reason. 
       

      Any other ideas?

      This is infuriating!

      Airgetlam
      Airgetlam
      May 11, 2020

      My post from three days ago is still valid. 

      Bruce
      Stegeldon
      Lyricist I
      May 16, 2020

      I actually just did the unplug method and that worked. I also uninstalled the app while unplugged and then reinstalled after plugging back in and Spotify worked. 

        petyr19
        Lyricist I
        May 25, 2020

        I tried to call support. The dude was nice and tried to be helpful, but couldn’t figure it out. He put me on hold to dig deeper and then the line disconnected. So, not at all helpful. 
         

        I waited a couple of weeks, deleted Spotify, re-installed it, tried it again and now it works just fine. So, who knows what was going on. 

        The silver lining is that I figured out how Air Play works on my phone, so that’s something at least. 

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