Enthusiast I

Unable to play song ‘song’ - the song is not encoded correctly. Issue since 15.2

Forum|Forum|3 years ago
April 9, 2023
144 replies
24857 views

Since the 15.2 release there is quite a few songs that display this error when trying to play them. These seem to be mainly songs that are not lossless. They were purchased over time from Apple Music. They will still play if I use the Apple Music app, but they will no longer play from Sonos app. I suspect some lossy codex broke with latest release. Occurs with all my Sonos products.

Is this a known issue?

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Pinned Reply By Corry P

Hi @The Etron

Thank you for reporting the issue with TuneIn Podcasts - we were able to replicate the problem and are now investigating.

For everyone else, please note that there are multiple reasons for the “not encoded correctly” error occurring:

Apple Music used to (years ago) provide music tracks with Digital Rights Management (DRM), which results in Sonos being unable to play them. Re-downloading those specific tracks would be the only way to fix this. Other sources may have done the same.
Failed WiFi transmissions can also cause this error. Our support team can identify if/where this is happening and assist.
Actual errors in the files themselves can also cause this error - if this is the case, the same files will produce the error each time, and probably at the same point. Again, replacing the files will be the only way to resolve. Most likely to be seen with Music Library rather than with music services.

I recommend each of you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Edit: I should add that if there were an issue with our software rather than encoding/transmission issues, we would also need to you get in touch to have the issue documented and investigated.

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Washufisi

Lyricist II

OK, so I am having the same issues as everyone. I have like 100 Grateful Dead concerts in my itunes match library that do not play on my ERA100’s. This is INSANE.

In order to do that stupid work around involving starting playback on a non-Airplay speaker then grouping in my ERA100’s, what older gen speaker can I get to do this?

Thanks so much! I’m such a novice to this and my heart sunk when I could not access my Itunes Match library.

G

Gbiker

Lyricist III

You need either a Play1 or Play 3 if you can indeed pick one up second hand. I’ve noticed they seem to be getting rarer and pricier too!! Can’t think why Sonos?!

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Washufisi

Lyricist II

Thanks so much for your response Gbiker. It’s really wild I may have to do this. I was so excited to develop this entire new sound system, only to be kicked below the belt.

I found a refurbished Play 1 for $180.

Do you have experience doing what I’m looking to do?

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Gbiker

Lyricist III

Hope it provides a solution for your music listening Washufisi. Glad to help. Just wish Sonos were! I’ve invested well over £5k on speakers and this situation is so annoying and all they want to do is blame everyone else. To add insult to injury my 30 month old Roam died the other day having got stuck in sleep mode for no reason. Totally shot. Wont be buying any more Sonos stuff that’s for sure!

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Gbiker

Lyricist III

Sorry forgot to say that the solution works for me. Start playback on the old Play 1 then add in the air play speakers using the S2app. Turn the volume off on the Play1 if you don't need to listen to it.

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Washufisi

Lyricist II

Oh no! I’m really sorry to hear about your speaker death. That sucks. Hopefully Sonos addresses this issue themselves soon so that we all can continue to enjoy our large investments for years to come. I had no idea at all that this may perhaps be an issue. I sort of feel like an idiot for not researching it enough, but oh well.

G

Gbiker

Lyricist III

Unfortunately, welcome to the club! 😉😁

A

Anonymous

I am in the same situation as everybody here, I have at least over a third of my music bought over the years from Itunes that won’t play on my new Era 100. The Sonos Senior Rep I was in touch with just said “That’s an issue on Apple’s end, so unfortunately we can’t fix it, or it would have been fixed long ago.” Which means that Sonos is NOT working on a solution for this issue and they consider Apple to be responsible. However, all of my music plays flawlessly on Denon, Bose and, of course, an Apple HomePod. So, it’s not an Apple issue. It’s just that Sonos has no intent to work on a solution. My return window with Best Buy has just passed by a few days...I’m just going to try to return this device and buy one of the other brands that doesn’t have this issue. I see that this issue started over 10 months ago, hence it doesn’t seem like Sonos is willing to work on it.

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Gbiker

Lyricist III

Sonos broke this with their rubbish S2 app update which they clearly have no inclination to or idea how to fix. Since then they blame Apple, Amazon, Spotify, YouTube and just about every other music streaming service, which is palpable nonsense. Bit by bit I am replacing all their speakers and look forward to the day when their products are a distant memory!!

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poltergeist

Lyricist III

Same story and I have seen this for months. At least half of all songs I try to play gives this error. It’s a real problem Sonos. You claim to support Apple Music, but not really.

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