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Robdporter
Contributor I
March 26, 2024
Answered

Unable to play my Music Library.

  • March 26, 2024
  • 13 replies
  • 1602 views

I cannot access my Itunes Music or Playlists. I get the following error message "Unable to play song-cannot connect to my laptop/music because the server cannot be found." I can play all Sonos Radio channels without an issue. I am up to date with updates.

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    Best answer by Corry P

    Hi @Robdporter 

    Welcome to the Sonos Community!

    I’m sorry to hear of the issues you’re having in trying to play your Music Library from your laptop. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    13 replies

    Stanley_4
    Stanley_4
    Grand Maestro
    March 26, 2024

    Sounds like your laptop is off, disconnected from the network or is refusing to connect for some reason.

     

    RobdporterAuthor
    Contributor I
    March 27, 2024

    The laptop is connected or the Sonos Radio wouldn’t be working, I get the same issue when I try to play my music library from my Iphone.

    Airgetlam
    Airgetlam
    March 27, 2024

    Huh?

    Sonos radio works from your speaker. Your laptop app is merely a remote control. Nothing gets routed through the controller app. 

    Unless you’re using AirPlay 2, Apple won’t allow you to play music from your iPhone, both Apple and Google (Android) have turned off that option in their respective OS.

    Bruce
    RobdporterAuthor
    Contributor I
    March 27, 2024

    So is the best working theory that my laptop is not on the same network as my sonos?

    Stanley_4
    Stanley_4
    Grand Maestro
    March 28, 2024

    Or refusing to connect to Sonos for some reason. I don’r do Windows so I’m no help there.

    Corry P
    Corry PAnswer
    Sonos Staff
    April 1, 2024

    Hi @Robdporter 

    Welcome to the Sonos Community!

    I’m sorry to hear of the issues you’re having in trying to play your Music Library from your laptop. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Franckiej
      Lyricist I
      May 20, 2024

      I have had Sonos for 10years now with my music library connect to mu Users/Music/iTunes. Now suddenly after your latest update I have lost the connection and when try to reconnect to iTunes Sonos is saying it cannot connect Error 913. I am so disappointed with Sonos to have a major update that has ruined my music listening pleasure.

        MNO
        Contributor I
        May 22, 2024

        I have the same. My Sonos Move suddenly cannot play music stored in its music library, and can't add any folder with mp3 music files from my computer to the Sonos music library.  It is message showed: can't add shared folder "//DESKTOP-BMJT14E/Music" to your music library (913)

        billmacd1952
        Lyricist I
        May 22, 2024

        I cannot access my Itunes Music or Playlists. I get the following error message "Unable to play song-cannot connect to my laptop/music because the server cannot be found." I can play all Sonos Radio channels without an issue. I am up to date with updates.

        Since I am no longer able to play my music library I’d like to have my $1,200 back. I’ll gladly return the SONOS Fives. They are now useless to me.

          RustyRails
          Lyricist I
          May 25, 2024

          I have bought a lot of Sonos products over the years and I still use my Products daily either tv with Sonos Arc + ERA 300s + Sub Gen 3 or music Sonos 5s with mini sub not to mention the upgraded from Sonos 1s Sonos 3s and to have these updates where I can no longer play MY music through the Sonos Music Library is ludicrous!!! I have invested thousands of dollars on Sonos products and cds to play the songs I like which are originals as opposed to some streaming services that uses non original songs. I have ripped over 4000 cds to play My music through Sonos now they have taken that option away . I agree with some users that it might be time to sell my Sonos products and find a product that I can play my playlists.

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