Enthusiast I

Answered

Unable to play certain albums

5 replies
137 views

Hi

I can search and find an album stored on my NAS library however when i click on it it get the error as in the attached image

this occurs for a number of albums in my library, however the majority play just fine. Please could you advise

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M

Matt.hutch1966Answer

Enthusiast I

Hi @Matt.hutch1966

Thanks for your post!

I recommend you rename the file’s parent folder to not include the question mark. Re-index in the Sonos app, then test. Note that any playlists that include any files from this location will need to be updated with the path change.

Question marks are used as wildcard characters in many operating systems - I’m surprised you were able to include it in the first place.

I hope this helps.

Edit: If you use software that downloads the CD info before ripping the CD, you may want to check if there’s an option to prevent illegal characters being used in filenames, or use different software that has this option/filter.

Thanks Corry

A number of my albums have ?’s and play fine - the only solution was to delete the NAS library from Sonos app and reinstall and surprisingly everything is now fine. I think the update music library function is flawed

bockersjv

Local Superstar

Have you tried playing the same files on a Windows or mac music app?

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Matt.hutch1966Author

Enthusiast I

Hi thanks for responding, It works when i play it from my NAS via my mac the same file also plays fine on my Sony NW-A55 so im lost!

Corry P

Sonos Staff

Hi @Matt.hutch1966

Thanks for your post!

I recommend you rename the file’s parent folder to not include the question mark. Re-index in the Sonos app, then test. Note that any playlists that include any files from this location will need to be updated with the path change.

Question marks are used as wildcard characters in many operating systems - I’m surprised you were able to include it in the first place.

I hope this helps.

Edit: If you use software that downloads the CD info before ripping the CD, you may want to check if there’s an option to prevent illegal characters being used in filenames, or use different software that has this option/filter.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Matt.hutch1966AuthorAnswer

Enthusiast I

Hi @Matt.hutch1966

Thanks for your post!

I recommend you rename the file’s parent folder to not include the question mark. Re-index in the Sonos app, then test. Note that any playlists that include any files from this location will need to be updated with the path change.

Question marks are used as wildcard characters in many operating systems - I’m surprised you were able to include it in the first place.

I hope this helps.

Edit: If you use software that downloads the CD info before ripping the CD, you may want to check if there’s an option to prevent illegal characters being used in filenames, or use different software that has this option/filter.

Thanks Corry

A number of my albums have ?’s and play fine - the only solution was to delete the NAS library from Sonos app and reinstall and surprisingly everything is now fine. I think the update music library function is flawed

Corry P

Sonos Staff

Hi @Matt.hutch1966

That’s pretty strange, but I’m glad you found a solution - thanks for sharing it here and updating us!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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