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Decdad
Trending Lyricist I
May 17, 2022
Answered

unable to play Calm music service

“Unable to browse music” error for last 2 days when clicking on Calm music service in app. I’ve tried reauthorizing, remove and readd service, reinstall sonos app. All same result. Not seeing anything new on here so…anyone else? Submitting a support bundle if no one else is seeing. I miss twitter support for sonos that would have made this much easier to troubleshoot. 
 

thanks

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    Corry P
    Corry PAnswer
    Sonos Staff
    May 17, 2022

    Hi Everyone!

    I was able to reproduce this issue on my own system, and have flagged it for investigation - it should be reflected at status.sonos.com shortly, and we’ll let Calm know.

    In the meantime, please don’t adjust your configurations.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Airgetlam
    Airgetlam
    May 17, 2022

    What did Sonos say, after you submitted a diagnostic, and called them with the number? 

    Given there’s been no significant upsurge of complaints in other streams, which use the same API, it would seem to be an issue on Calm’s servers, has any one contacted them?

    Bruce
      Carterharry
      Lyricist I
      May 17, 2022

      Same issue, worked for me until today. Tried reactivate account, removal an reinstall, nothing assisted. 

      Corry P
      Corry PAnswer
      Sonos Staff
      May 17, 2022

      Hi Everyone!

      I was able to reproduce this issue on my own system, and have flagged it for investigation - it should be reflected at status.sonos.com shortly, and we’ll let Calm know.

      In the meantime, please don’t adjust your configurations.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Kaeber
        Lyricist I
        May 17, 2022

        Hi Everyone!

        I was able to reproduce this issue on my own system, and have flagged it for investigation - it should be reflected at status.sonos.com shortly, and we’ll let Calm know.

        In the meantime, please don’t adjust your configurations.

        You’re the best~ thanks for looking into this! 

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