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Decdad
Trending Lyricist I
May 17, 2022
Answered

unable to play Calm music service

“Unable to browse music” error for last 2 days when clicking on Calm music service in app. I’ve tried reauthorizing, remove and readd service, reinstall sonos app. All same result. Not seeing anything new on here so…anyone else? Submitting a support bundle if no one else is seeing. I miss twitter support for sonos that would have made this much easier to troubleshoot. 
 

thanks

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    Corry P
    Corry PAnswer
    Sonos Staff
    May 17, 2022

    Hi Everyone!

    I was able to reproduce this issue on my own system, and have flagged it for investigation - it should be reflected at status.sonos.com shortly, and we’ll let Calm know.

    In the meantime, please don’t adjust your configurations.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    14 replies

    rmazahreh
    Lyricist I
    May 17, 2022

    Yeah same I can’t browse Calm music on Sonos and I did the same like you did!

      Elitvinov
      Contributor I
      May 17, 2022

      Same issue. Stopped working two days ago. Please help 

        Kaeber
        Lyricist I
        May 17, 2022

        I’ve been having the same issue for the same timeframe! It’s completely turned my kids nighttime routine upside down~ I’d be so thankful if you could submit a ticket. Thank you!

          Drosmo
          Lyricist I
          May 17, 2022

          Same here since yesterday. I also use it for my kids! Unable to browse when going to the app in Sonos.
           

          I did notice in MySonos, I had Captain Dreambeard from Calm appear as a song and I can stream the one item. Nothing else.

           

          The Calm app on my iPad works fine.

            Yanocha
            Lyricist I
            May 17, 2022

            Same issue. Same timeframe. Same troubleshooting. 
             

            please update if you find a way to fix. You can use Bluetooth to stream it. Been doing that. 

              ddick6510
              Lyricist I
              May 17, 2022

              Exactly my issue as well.

                Finkins
                Lyricist I
                May 17, 2022

                Same issue here for last two nights. We used Calm app and chose to AirPlay to our Sonos One. 

                  Dienne
                  Lyricist I
                  May 17, 2022

                  Exactly the same issue for me. Very frustrating.

                    Steveygeeves
                    Lyricist I
                    May 17, 2022

                    Same issue for me

                      Umich10
                      Lyricist I
                      May 17, 2022

                      I’ve been having the same issue for the same timeframe! It’s completely turned my kids nighttime routine upside down~ I’d be so thankful if you could submit a ticket. Thank you!

                      Same!!!!

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