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roo007
Contributor I
June 7, 2024
Question

unable to log in as System Owner this morning

  • June 7, 2024
  • 15 replies
  • 9947 views

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My App updated overnight and am now unable to log in as System Owner? After I open the app, I can see in the ‘Recently Played’ grey box at the top of the screen the text ‘Sign in as the System Owner to see this content’.  Once I tap ‘Sign In’ it takes me to sonos.com to sign in. I sign in there and it returns me to the App with no change.  Still unable to see ‘Recently Played’ with the same sign in request showing?

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15 replies

Show previous replies
Robs11111
Lyricist I
July 6, 2024

Sonos systems are annoying and should never be recommended to ANYONE

    mikehealyy555
    Lyricist I
    August 12, 2024

    I have purchased literally $1000’s of dollars of Sonos. This ‘ERA’ is so frustrating. I have tried calling and all the lines are “closed”. Sonos you are currently w***** status. Fix this issue. 

     

    Moderator Note: Modified in accordance with the Community Code of Conduct.

    mikehealyy555
    Lyricist I
    August 12, 2024

    Sonos systems are annoying and should never be recommended to ANYONE

    FACTS

    Helpplease
    Lyricist I
    September 1, 2024

    I’ve got this issue, iPhone 15, any update on a fix?

      Corry P
      Corry P
      Sonos Staff
      September 6, 2024

      Hi @Helpplease 

      Welcome to the Sonos Community!

      This issue was actually resolved back in August.

      However, I have seen a few more reports since then. It does appear, however, that these reports seen in the Sonos app are now genuine - please note that it is now possible to log into any Sonos system with any Sonos account, but only if the log-in email is the same as the registration email will you be able to configure the system.

      If the app is telling you that you are not signed in as the system owner, you likely are not.

      As you have not filled in your profile for the community, I can’t say what I see (data protection), but if you own more than one speaker, then it looks like the email you are using here is not the same as the email your system is registered to. You may need to transfer the ownership of your Sonos system to your account (being sure not to make any typos as you do so). Please go to Settings icon » Manage » Transfer System Ownership » Continue to do so. Make sure your whole Sonos system is online in the app when you do so.

      I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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