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Josiebee
Contributor I
Jan 8, 2024 11:31 PM UTC
Answered

unable to link youtube music account to Era 100

Just got my Era 100 yesterday, unboxed it today.

Loaded up my (Android) phone w/the Sonos app

Got my Era 100 configured

When I go to try to link my Youtube Music account, I get an error “There was a problem loading the page”

I have tried rebooting the Era, reinstalling the app, everything but lighting sage and waving it at the machine. 

 

HALP! thanks.

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JosiebeeAnswer
Contributor I
Jan 9, 2024 7:00 PM UTC

I believe I solved it.

First off -- you need to save the 8- or 9-letter code you get. Then when you click on “authorize” after you get the code, it takes you to that blank page.

It’s not really blank - it’s actually a browser page that’s not working. Pull down on the white page and you should see a link pop up. 

Go to that link in Chrome, copy in the authentication code, and follow from there. 

 

THAT worked!

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4 replies

Ken_Griffiths
Ken_Griffiths
Jan 8, 2024 11:40 PM UTC

Maybe see this support link below and check the availability location matches your Sonos online account profile country setting…

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JosiebeeAuthor
Contributor I
Jan 8, 2024 11:51 PM UTC

I’m in the US, youtube thinks I’m in the US, and Sonos thinks I’m in the US. I’m not sure what else I can do.

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Ken_Griffiths
Ken_Griffiths
Jan 8, 2024 11:54 PM UTC

I’m in the US, youtube thinks I’m in the US, and Sonos thinks I’m in the US. I’m not sure what else I can do.

In that case it maybe best to reproduce the issue and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

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    JosiebeeAuthorAnswer
    Contributor I
    Jan 9, 2024 7:00 PM UTC

    I believe I solved it.

    First off -- you need to save the 8- or 9-letter code you get. Then when you click on “authorize” after you get the code, it takes you to that blank page.

    It’s not really blank - it’s actually a browser page that’s not working. Pull down on the white page and you should see a link pop up. 

    Go to that link in Chrome, copy in the authentication code, and follow from there. 

     

    THAT worked!

    Translate
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