Skip to main content
Howie13
Contributor I
May 9, 2024 9:41 PM UTC
Question

unable to join local network

How do I fix “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.”
I open the settings and local network is already ticked, I have turned it off and on again I have deleted the app and nothing seems to work 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    112 replies

    Jtgz
    Lyricist I
    May 9, 2024 10:18 PM UTC

    I’m having the same issue. Permission is already granted, but the app keeps asking for it. Nothing about my system has changed other than updating the app to the latest release. 
     

    Translate
      Jooty
      Lyricist III
      May 9, 2024 11:06 PM UTC

      I am having the same issue, Sonos Chat is not available and customer support has a 65 minute wait

      Translate
        jchen135
        Lyricist I
        May 10, 2024 1:43 AM UTC

        same issue. ive already tried restarting the router, restarting the products, reinstalling the app (80.00.04), and removing my system from apple home. 

        Translate
          de_loots
          Lyricist I
          May 10, 2024 11:23 AM UTC

          Any update on this $500, dollar spend and I can’t use my speakers unfortunately… 

          Translate
            Howie13Author
            Contributor I
            May 10, 2024 11:56 AM UTC

            No update still having the same issue

            Translate
              de_loots
              Lyricist I
              May 10, 2024 11:59 AM UTC

              This worked for me in this order:
              1. Reset the sonos beam 

              1. Delete the app
              2. Restart your phone
              3. Install the app
              4. Follow the installation instruction
              Translate
              acssprez
              Lyricist III
              May 10, 2024 12:12 PM UTC

              Same issue here! Tried to add a new Arc to my existing system. Just a very expensive paperweight

              Translate
                acssprez
                Lyricist III
                May 10, 2024 7:37 PM UTC

                I guess no joy. Endless fail!

                 

                Translate
                  TCD1
                  Lyricist I
                  May 10, 2024 11:05 PM UTC

                  Same issue (no recognition that the network radio button is on within the app controls on iPhone 15), and reported it through the help chat (with a human not a bot). He could not help but said that engineering is working on the fix. If anyone knows a work-around, please let us know here. Thank you.

                  Translate
                    timsrnyc
                    Lyricist I
                    May 10, 2024 11:42 PM UTC

                    Same issue. I’ve reset my router, reset the Beam, deleted the app and reinstalled it and keep getting stuck here. 

                     

                    Translate
                      Show more replies
                      Terms & ConditionsAccessibility statement